'Tis almost the season...and at Complexions we are excited to help you get your holiday shopping off to a good start by being a proud participant of Small Business Saturday on November 30th. During this annual event, sponsored by American Express, shoppers nationwide are encouraged to support their favorite locally-owned businesses. Amex cardholders will receive a $10 statement credit when you use your personal or business American Express card at Complexions on November 30th.
We asked that guests bring an item from the Ronald McDonald Wish List. In exchange we gave guests the service of their choice for 20% off. You should see our office.... it's over flowing with items. Last year we needed a van to bring everything over to the house. I think we will need to do the same this year! With the support of other local businesses, we were also able to have an auction which raised additional money for the Ronald McDonald House.
Interesting statistics fresh from our spa analytics software: year to date services and retail sales are up 10% at Complexions despite the weak economy. I think this has a lot to do with our focus on wellness and customer service. What's more, as of September 30th, we've experienced a 29% increase in spa gift certificate sales....with the average gift certificate price increasing from $92.36 to $93.24. For the month of December 2008 alone,
I was especially glad to speak with Glamour Magazing, TreeHugger, Organic Spa Magazine, American Salon, Spa Magazine and several other national outlets. Given our own struggles with local-media attention, I think the rate at which American businesses adopt & implement eco-friendly, energy-efficient practices will depend more upon the quality and quantity of coverage from national outlets like those at Eco-Luxe.
Being good to our environment can come in all sorts of different shapes and sizes - for eco- jewelry designers, being organic doesn't mean diddly, but aggressively rethinking how their products and creations are manufactured from start (earth) to finish (box-in-hand) certainly does. And that my friends, is the fastest path towards sustainably positive change...
The following 4 goals if followed, provide a path to success that is faster than any other I have seen, heard or used since beginning my own career nearly 25 years ago. Furthermore, our program addresses many issues that have become more important than even to the success... or failure... of boutique spa & salons given the recent downturn within our macro-economy.
Upon returning home, the one I couldn’t stop thinking about was the only treatment not of Mayan origin! Simply put, the Hot Poultice Thai Massage is a dream.
I just returned from the International Beauty Show at the Jacob Javits Center in New York City. I have to say, I am a bit disappointed at the show this year. In the Esthetic Spa section, there were only 5 isles of vendors. There was nothing new and not much excitement. I think this may have been the smallest turn out in many years. In years past this has been huge! I walked through
Just checked the LEED on line web page and the status of our project looks really good. Right now we have enough points approved to reach Gold Level! We are in line to be certified for New Construction. I can't tell you how happy I will be when this is officially awarded. As soon as it is made official, we will be the first NEW Construction Gold Level Spa in the Country! Wow! I
Today we had another staff meeting. This time we discussed the three "blocks" of John Wooden's Pyramid of Success that are in the center. He refers to them as the Heart of the Pyramid. The first block refers to condition. This goes well beyond physical condition. He is referring to a good mental and moral condition. "When you are lacking in good mental condition this disrupts the team." I agree with this. It also reminds