Testimonials from our Valued Patrons
“I think I have been with Complexions since the very beginning. I know I had my first facial ever at this salon/spa and it was an eye-opener. I took a number of years of periodic services because I had a very demanding job that prevented me from regular appointments. During this time I enjoyed facials and massages of excellent quality and relaxing atmosphere. Later, I realized I wanted real, clinical skin care. I went for consultation with Denise and have been totally satisfied with my programs. No more wasting money trying every new product I hear about and then changing my mind. Now I have an assigned, customized program for me—for at-home care as well as med-based skin care. My in-spa regime is delivered by an aesthetician and I could not be happier with the results and her professional service. I am not beauty queen, but when I walk out after a treatment and people ask me how I keep my skin so healthy—I know why and I tell them — Complexions!”
“Had two great haircuts with my stylist! Lovely spa, very relaxing.”
“I just wanted to send a message and a thank you for one of the best spa days I have had in a long time. The receptionist at the front desk is such a great person with an awesome personality and so pleasant and sweet. I had a massage with a therapist who was amazing and did everything absolutely perfect, I was so relaxed and comfortable. And I also had a facial which was one of the best facials I have ever had in my life!!! I will totally be back when I am in the area. The spa is spectacular and beautiful and the staff is absolutely amazing.”
“This was my first time at Complexions. I scheduled a massage and not only was it a wonderful massage, the whole experience was amazing. The robes, slippers, herbal tea, lemon water, sauna, steam room, amazing shower, etc. made everything feel so luxurious. I loved it and will definitely go back.”
“Over the years, I have visited spas in cities across the country, from Charlotte and Austin to Denver, Chicago, and beyond, and the experience today at Complexions was exemplary. From the beautiful decor and luxurious amenities to the FANTASTIC massage Stephanie gave…I was thoroughly impressed by the experience from start to finish. I hope you feel well-deserved pride about the world-class business you have built! It is hands-down the best spa in Saratoga Springs–no contest. I will look forward not only to recommending Complexions to friends and family, but also to my next visit!”
“I finally got to the Saratoga Spa for a facial with Olivia. The Spa is beautiful, the facial was amazing and Olivia was wonderful! I haven’t felt that relaxed in a long time. Loved it.“
“I would sign up for other events with Natalie and would recommend to her classes to friends. I liked that I learned exactly what I wanted which was how to contour and the instructor was awesome, relaxing, down to earth and gave individual time to each person.”
“I am writing because I was shocked by my experience at your spa today. I called in he afternoon to request a massage and spoke to Kendra who scheduled me for a 60 minute massage with short notice. She was exceptionally friendly, accommodating, gave me directions, offered upgrades, and best of all stated that she hoped I would either come early or stay after to enjoy the steam room and sauna- her words “we want you to spend some time with us and we will do everything we can to get also get you the balneotherapy you requested. If we cannot, we want you to relax and enjoy yourself.” I felt so welcome! And then, I arrived- professional welcome, lovely space. I have been to many spas, and owned one for 15 years. Your spa was beautiful and as perfect as the spas I do enjoy. My expectations for the massage, however, were very low. On short notice, it has been very very rare that I get a good therapist but I was ready for that and content to have a mediocre massage. Well, wow, omg! I was so privileged to receive a massage from Drew whom I categorize as a master massage therapist. Excellent work, the kind of work I usually have to schedule in advance. To have been given a massage with someone so talented at such short notice may have been luck, but my instinct tells me that your employees are exceptional. The superb customer service from Kendra and then the superior beautiful massage from Drew impressed me. I will be returning when I am in the Albany region. I congratulate you on the quality I experienced today, thank you so much. Please recognize Kendra and Drew for their professional, empathetic, kind skills in their respective jobs at your organization.”
“I wanted to take the time to let you know what a phenomenal employee you have at the front desk. I called today and had questions related to some treatments and Kendra took the time to explain the treatments to me and was super pleasant and helpful. She exceeded expectations and I was very impressed by the customer service Kendra provided to me. It is employees like Kendra that keep me coming back to Complexions.”
“If you haven’t had a facial with Sophie, than you are missing out. Sophie is the best. I never used to spend money on myself and Sophie is the reason I buy “Facial Package of Six” at Complexions. I wouldn’t miss my appointment with Sophie for anything!!!!”
“In all the years I have been having my hair and spa services done – I have NEVER ENCOUNTERED SUCH A GEM as Kevin – Kevin is a ONE OF A KIND ARTIST – his spirit is natural, his being is pure. Just recently – I had my daughter in – and Kevin provided services – that made her feel alive again! She referred to him as a GOD – because of the peace he eluded. Last night – my son had his hair cut – by Kevin – and without prodding – he too said that he felt rejuvenated – and not that he said until last night he would have never expended monies as I did for his hair cut – he thanked me, and said – he can’t wait to go back again! Way to go Kevin!!! And Casey my son – feels like a million bucks!!!! So – suffice it to say – you have a family who speaks HIGHLY of this gentleman / artist – and COMPLEXIONS – thank you very much – and please share this with all!”
THE STAFF WAS FANTASTIC “I enjoyed my experience! The staff was utterly fantastic. They were very welcoming and helpful especially the owner who provided perfect customer service. I will definitely come back.”
I LOVE MY CUT “My stylist was amazing! I love my cut! Will be back for color!”
DREW WAS WONDERFUL “I had Drew and he was wonderful. I was suffering from lower back pain due to excessive driving. He even gave me some tips on exercises I can do on my own.”
A WONDERFUL EXPERIENCE “Had a wonderful experience with Juliana on Tuesday. I was recently diagnosed with rosacea and havent had a facial in years. She was very patient and thorough, explaining product choices and all of the steps she was taking. I have a much better understanding of my condition now, and how to best treat it in the future. Will be scheduling regular treatments with her. Thanks, Juliana!”
THANKS SO MUCH! “Had a FABULOUS experience today at Complexions. Lunch was great, our tour guide, Kendra was personable and fun, and my facial with Sofia was GREAT, THANKS SO MUCH!”
Wanted to say how wonderful Kourtney is “Just wanted to say how wonderful Kourtney is. She is not only a great LMT, but a wonderful person as well. You are lucky to have her working for you!!”
Beyond exceptional “I received a massage from Anthony on my birthday, and I left without expressing how wonderful it was. I have received plenty of massages, but Anthony’s was beyond exceptional. He listened to what it was I needed and executed; easier said than done, and he did it. I will be letting people know and will recommend him. Thank you for making my birthday an even better one!”
Everything was wonderful! Everything was wonderful! Thank you for helping me schedule a last minute facial, I needed it. What a wonderful respite. Amy did a wonderful job during my treatment – another great experience at Complexions.
I can’t wait to come back! I just had my hair cut and highlighted, the stylist did a fantastic job. He really is an expert! I so enjoyed it, I can’t wait to come back!
A NOTE TO SING THE ACCOLADES OF THE SPA Just another note to sing the accolades of the spa & a recent trip, in which I brought my sister & were treated to the elegance of Sabai Sabai and the ‘healing’ hands’ & professionalism of one of your massage therapists Anthony!
Best massages ever! Love this place!! Best massages ever!
I finally found a salon I love Thank you for a pleasurable salon experience today….Reggie did a FABULOUS job on my hair and really went the extra mile. The make up artist did an amazing job with my application, and I had tons of compliments. Complexions is not only a beautiful place…it is filled with beautiful people (inside and out)! I finally found a salon that I LOVE! I’ll be back!
The best massage I’ve ever had I wanted to thank everyone at Complexions for making my daughter’s bachelorette party a wonderful success. The staff was pleasant, professional & timely. Your facility was clean and up to date. I will definitely come back again. I would like to also give a special thanks to the girl who did my massage…she was the best. She was so polite, kind & patient. She made me feel very comfortable & relaxed. It was the best massage I’ve ever had. Thank you.
“I cannot tell you how happy I am with the cut and color that your stylist did for me today. She is a fabulous hair stylist and wonderful person.”
A very loyal customer I just visited the salon today for a shellac manicure and I was so happy to see that you’ve now gone to the LED lights to dry the polish! I wrote to you about this earlier, but I really didn’t hold out much hope that anything would change – thank you for proving me wrong! :) I really appreciate the fact that you took my concern to heart and made the change! If I wasn’t already a very loyal customer, I definitely am now! Thanks again.
It was the best massage I ever received I just wanted to say how wonderful my massage was. It was the best massage I have ever received and wanted to let you know. I meet a few friends in Albany as a mid point once a year and we will now include a day at Complexions to our annual get together. Thank you!
It was a wonderful experience Today was my first visit to Complexions. I had a spa pedicure. It was a wonderful experience. Wonderful atmosphere, friendly staff, and a great first time experience. Thank you…I will be back!
Incredible from start to finish “Thanks so much for giving me the opportunity to experience my first professional massage on Saturday. It was incredible from start to finish and something I will treat myself to once a year. I am a frugal and practical person by nature, so massages haven’t played any part in my life up until now. The massage really was transformative because my actions from here on in will be different. I will treat myself to some pampering at least once a year!”
She was professional, polite, and did a great job “I got my husband, John, a massage for his birthday, and it was his very first time having one. He was a little nervous, but Regina, your massage therapist, made him feel very comfortable. He said that she was very professional and polite, as well as informative, and did a great job! He further noted that she was also very knowledgeable. John loved, loved, loved the shower! I just wanted to thank Regina and let you know what a nice, enjoyable time he had.”