Testimonials From Our Valued Patrons

“Hi Denise. Wishing you and your family happy and healthy holidays. I was sent a customer survey but was not able to get into it. I just want you to know you run a top notch shop. Everyone is attentive, professional and respectful. The two staff members that I am associated with are Giuseppe and Alex they can’t do enough to make sure I am satisfied with their service. Please thank these gentlemen for me. Thank you.”


“I just wanted to take a moment to extend my compliments to your staff in the hair salon. Rachel, Liz and Megan went above and beyond to take care of me this past Sunday. I was very impressed with not only their talents, but the way they worked as a team was refreshing. I couldn’t believe the time, effort and thoughtfulness they all applied towards me. Thank you for having such wonderful people available as your lovely facility. I have been a patron for many years and I continue to be more and more impressed with how much I enjoy my time there. My compliments to you and your staff. Thank you for your time.”


“A quick note of thanks and great appreciation for all that you do to make such a beautiful Spa as Complexions available to those of us in the region. Just finished up another appointment with Anthony, I leave with much depth of joy and an added dimension of gratitude for the ability to access his services. I love everything about Complexions from the people, to the ambience, to the merchandise. Thank you for sharing the best of yourself through the art of your Spa.”


“I am writing to let you know that I had a facial done by Mary and she was amazing!

She is so nice and she explained everything that she was going to do. It was a Wrinkle Repair Facial which I had never had before. She was gentle yet very effective with the massage she did on my arms and hands (and face of course).

I was so happy to be getting a facial after the shut down and it was everything I wished for!!

Thank you!”


“I saw Ueda on Saturday for my hair. She did a fabulous job! Ive gotten so many compliments on my hair. I feel so beautiful! She told me it would take about 3 hours which was fine. I had nothing but time. Ive never had a hair dresser be up front and let me know how long it will be. I thought that was very nice of her. The facility is so clean and it smells soooo nice! Even the bathroom was beautiful and extremely clean. I cant wait to come back for more service. Im hoping i can get a facial soon”


“I just wanted to thank Jordan for such an amazing facial and eyebrow wax. My skin is so happy right now. You made my birthday perfect. Thank you :)”


“I have enjoyed many massages over the years and quite few from Susan at Complexions. Today was no exception to every single experience I’ve had on Susan’s Table. I could feel the linkages literally from head to toe of energy and tissue and as a result I felt deep release in all directions. Pain I’ve carried for weeks: gone. I tell her every time,”I feel like I’m leaving on new legs.” It’s true. She is so talented, artistic even, as well as gracious and quite witty to boot. I wanted to express my appreciation of and for her gifts. She returns my body back to itself every time.”

“I think I have been with Complexions since the very beginning. I know I had my first facial ever at this salon/spa and it was an eye-opener. I took a number of years of periodic services because I had a very demanding job that prevented me from regular appointments. During this time I enjoyed facials and massages of excellent quality and relaxing atmosphere. Later, I realized I wanted real, clinical skin care. I went for consultation with Denise and have been totally satisfied with my programs. No more wasting money trying every new product I hear about and then changing my mind. Now I have an assigned, customized program for me—for at-home care as well as med-based skin care. My in-spa regime is delivered by an aesthetician and I could not be happier with the results and her professional service. I am not beauty queen, but when I walk out after a treatment and people ask me how I keep my skin so healthy—I know why and I tell them — Complexions!”
“Had two great haircuts with my stylist! Lovely spa, very relaxing.”
“I just wanted to send a message and a thank you for one of the best spa days I have had in a long time. The receptionist at the front desk is such a great person with an awesome personality and so pleasant and sweet. I had a massage with a therapist who was amazing and did everything absolutely perfect, I was so relaxed and comfortable. And I also had a facial which was one of the best facials I have ever had in my life!!! I will totally be back when I am in the area. The spa is spectacular and beautiful and the staff is absolutely amazing.”
“This was my first time at Complexions. I scheduled a massage and not only was it a wonderful massage, the whole experience was amazing. The robes, slippers, herbal tea, lemon water, sauna, steam room, amazing shower, etc. made everything feel so luxurious. I loved it and will definitely go back.”
“Over the years, I have visited spas in cities across the country, from Charlotte and Austin to Denver, Chicago, and beyond, and the experience today at Complexions was exemplary. From the beautiful decor and luxurious amenities to the FANTASTIC massage Stephanie gave…I was thoroughly impressed by the experience from start to finish.

I hope you feel well-deserved pride about the world-class business you have built! It is hands-down the best spa in Saratoga Springs–no contest. I will look forward not only to recommending Complexions to friends and family, but also to my next visit!”

“I finally got to the Saratoga Spa for a facial with Olivia. The Spa is beautiful, the facial was amazing and Olivia was wonderful! I haven’t felt that relaxed in a long time. Loved it.
“I would sign up for other events with Natalie and would recommend to her classes to friends. I liked that I learned exactly what I wanted which was how to contour and the instructor was awesome, relaxing, down to earth and gave individual time to each person.”
Contouring and Highlighting Class
“I am writing because I was shocked by my experience at your spa today. I called in he afternoon to request a massage and spoke to Kendra who scheduled me for a 60 minute massage with short notice. She was exceptionally friendly, accommodating, gave me directions, offered upgrades, and best of all stated that she hoped I would either come early or stay after to enjoy the steam room and sauna- her words “we want you to spend some time with us and we will do everything we can to get also get you the balneotherapy you requested. If we cannot, we want you to relax and enjoy yourself.” I felt so welcome!

And then, I arrived- professional welcome, lovely space. I have been to many spas, and owned one for 15 years. Your spa was beautiful and as perfect as the spas I do enjoy. My expectations for the massage, however, were very low. On short notice, it has been very very rare that I get a good therapist but I was ready for that and content to have a mediocre massage. Well, wow, omg! I was so privileged to receive a massage from Drew whom I categorize as a master massage therapist. Excellent work, the kind of work I usually have to schedule in advance. To have been given a massage with someone so talented at such short notice may have been luck, but my instinct tells me that your employees are exceptional. The superb customer service from Kendra and then the superior beautiful massage from Drew impressed me. I will be returning when I am in the Albany region. I congratulate you on the quality I experienced today, thank you so much. Please recognize Kendra and Drew for their professional, empathetic, kind skills in their respective jobs at your organization.”

“I wanted to take the time to let you know what a phenomenal employee you have at the front desk. I called today and had questions related to some treatments and Kendra took the time to explain the treatments to me and was super pleasant and helpful. She exceeded expectations and I was very impressed by the customer service Kendra provided to me. It is employees like Kendra that keep me coming back to Complexions.”
“If you haven’t had a facial with Sophie, than you are missing out. Sophie is the best. I never used to spend money on myself and Sophie is the reason I buy “Facial Package of Six” at Complexions.
I wouldn’t miss my appointment with Sophie for anything!!!!”
“In all the years I have been having my hair and spa services done – I have NEVER ENCOUNTERED SUCH A GEM as Kevin – Kevin is a ONE OF A KIND ARTIST – his spirit is natural, his being is pure.

Just recently – I had my daughter in – and Kevin provided services – that made her feel alive again! She referred to him as a GOD – because of the peace he eluded.

Last night – my son had his hair cut – by Kevin – and without prodding – he too said that he felt rejuvenated – and not that he said until last night he would have never expended monies as I did for his hair cut – he thanked me, and said – he can’t wait to go back again! Way to go Kevin!!! And Casey my son – feels like a million bucks!!!!

So – suffice it to say – you have a family who speaks HIGHLY of this gentleman / artist – and COMPLEXIONS – thank you very much – and please share this with all!”


“I enjoyed my experience! The staff was utterly fantastic. They were very welcoming and helpful especially the owner who provided perfect customer service. I will definitely come back.”


“My stylist was amazing! I love my cut! Will be back for color!”


“I had Drew and he was wonderful. I was suffering from lower back pain due to excessive driving. He even gave me some tips on exercises I can do on my own.”


“Had a wonderful experience with Juliana on Tuesday. I was recently diagnosed with rosacea and havent had a facial in years. She was very patient and thorough, explaining product choices and all of the steps she was taking. I have a much better understanding of my condition now, and how to best treat it in the future. Will be scheduling regular treatments with her. Thanks, Juliana!”


“Had a FABULOUS experience today at Complexions. Lunch was great, our tour guide, Kendra was personable and fun, and my facial with Sofia was GREAT,


Mary Beth
I cannot express how amazing it was

“I would like to thank you for the “Day at the Spa” which I won. I cannot express how amazing it was! Each treatment, each person, every second of the day was outstanding. The service, services, and amenities were incredible. I felt wonderful when I left! I have not been feeling well and I left your Spa feeling fantastic! I love my new haircut and Alexis was so skilled and completely understand what I wanted. Carrie’s facial was incredible, and Susan’s massage was exactly what I needed. Olivia is such a make-up pro! I love the products she used and was happy to be able to come home with some.

It was an AMAZING DAY! Thank you for selecting me as the recipient of the Spa Day and for the incredible service.

Also, the woman at the desk is great. She is so efficient and friendly.”

Wanted to say how wonderful Kourtney is

“Just wanted to say how wonderful Kourtney is. She is not only a great LMT, but a wonderful person as well. You are lucky to have her working for you!!”

Beyond exceptional

“I received a massage from Anthony on my birthday, and I left without expressing how wonderful it was. I have received plenty of massages, but Anthony’s was beyond exceptional. He listened to what it was I needed and executed; easier said than done, and he did it. I will be letting people know and will recommend him. Thank you for making my birthday an even better one!”

You are in good hands – literally!

“I had the pleasure of visiting Complexions for the second time. I don’t live in the area, so it’s a treat to squeeze in a girls’ day when visiting the capital region.

I booked a massage appointment with Luciana on the recommendation of your reservationist. I was told that she specialized in deep tissue and sports massage. Taking that recommendation was the best self-care decision I’ve made in some time.

Luciana greeted me warmly, offering congratulations on the recent birth of my daughter. Obviously she had read my client information card with care. Her energy immediately distinguished her from other massage therapists; she has that intangible quality that lets you know you are in good hands – literally!

I’ve experienced massage therapy all over the world, from the Ayurvedic spas in Kerala, to the baths in Turkey, with stops in Asia and Europe in between. I can wholeheartedly say that my experience with Luciana trumps them all. Thank you for doing what you do.”

“I am a regular client of Reggie and Anthony as well , they are both fabulous. You have a pretty solid team in place and it’s such a joy stepping in to the comforting environment of Complexions, especially after a day working in a high stress field.”

Everything was wonderful!

Everything was wonderful! Thank you for helping me schedule a last minute facial, I needed it. What a wonderful respite. Amy did a wonderful job during my treatment – another great experience at Complexions.

I can’t wait to come back!

I just had my hair cut and highlighted, the stylist did a fantastic job. He really is an expert! I so enjoyed it, I can’t wait to come back!


I just want to say how thrilled I am

I just wanted to say how thrilled I am to have complexions in Saratoga! I have been enjoying the services and have been sending my family and friends . The staff has been great! I’m looking forward to many more appointments at Complexions!

You have done an amazing job in Saratoga!

I just wanted to say that you have done an AMAZING job in Saratoga! Your place is SO great and your staff are super stars! The facial was the best I have ever gotten, and as you know, my stylist continues to do an awesome job with my hair. Big CONGRATULATIONS to you. Best wishes for a bright and successful future!



Just another note to sing the accolades of the spa & a recent trip, in which I brought my sister & were treated to the elegance of Sabai Sabai and the ‘healing’ hands’ & professionalism of one of your massage therapists Anthony!


Best massages ever!

Love this place!! Best massages ever!

“Just a quick note to share with you what an absolute delight my stylist was in the hair studio at Complexions. I came in yesterday on short notice. I did not know who was going to work on my hair. She greeted me with a pleasant smile, great energy, and accommodated my last minute request for color. This girl is a gifted colorist. Not only did she give me the perfect haircut for the shape of my face, she did color job that was spectacular. It has been over 20 years, since I have been so pleased with a stylist. Nice going!”

Absolutely perfect bachelorette party spa day!

I would like to thank everyone at Complexions for all of their help this past weekend. We held a Bachelorette party spa day here this past Saturday, and it was absolutely perfect! From the time we walked in, to the time we left, everyone we encountered was friendly and helpful. Every girl said their service (which ranged from manicures to pedicures to massages) was amazing! We also had lunch catered in, that they set up, and it was delicious…but not as delicious as those cookies in the lobby! This was a great experience, had by all, and we are hoping to make a trip again soon! Thank you again for making this a special day for our Bride-To-Be and for all of us involved.


I finally found a salon I love

Thank you for a pleasurable salon experience today….Reggie did a FABULOUS job on my hair and really went the extra mile. The make up artist did an amazing job with my  application, and I had tons of compliments. Complexions is not only a beautiful place…it is filled with beautiful people (inside and out)! I finally found a salon that I LOVE!  I’ll be back!


The best massage I’ve ever had

I wanted to thank everyone at Complexions for making my daughter’s bachelorette party a wonderful success. The staff was pleasant, professional & timely. Your facility was clean and up to date. I will definitely come back again. I would like to also give a special thanks to the girl who did my massage…she was the best. She was so polite, kind & patient. She made me feel very comfortable & relaxed. It was the best massage I’ve ever had. Thank you.


One of the best facials I have ever had!

I just wanted to take a moment to let you know I had the most amazing facial today at Complexions! I have been coming to your place for years now, since you were in the other location. I always have a great facial when I come there. But I feel the need to tell you that today I think I had one of the best facials I have ever had! Juliana is amazing! I am sure you already know this. She is an extremely warm and friendly person; such a wonderful experience with her! She went over and beyond! I actually also had the best eyebrow waxing ever! Congratulations on all your success! I just love your spa!


Thank you very much for a wonderful experience!

I had a pregnancy massage yesterday at Complexions and it was fantastic! It was my first time at your spa, and it certainly won’t be my last!. Everyone was so friendly – and I loved that at no point did I feel rushed. The spa was very clean and welcoming! Thank You very much for a wonderful experience! I believe the woman’s name was Anya that did my massage, and she was very accommodating and made me feel very comfortable which isn’t easy at 30 weeks pregnant!

“I cannot tell you how happy I am with the cut and color that your stylist did for me today. She is a fabulous hair stylist and wonderful person.”

A very loyal customer

I just visited the salon today for a shellac manicure and I was so happy to see that you’ve now gone to the LED lights to dry the polish! I wrote to you about this earlier, but I really didn’t hold out much hope that anything would change – thank you for proving me wrong! :) I really appreciate the fact that you took my concern to heart and made the change! If I wasn’t already a very loyal customer, I definitely am now! Thanks again.

Helen R

The entire staff was wonderful to be around

I took my entire bridal group to Complexions Spa the day before my wedding. I had been looking around for just the right spa for us five girls. After using yelp to read reviews I decided to give this place a try. It worked!! Complexions is a great place to relax, rejuvenate and obtain any spa treatment you’d like. The pedicure and manicure was done by Mari. She listened to everything I wanted for my pedicure and manicure and it lasted most of my honeymoon on the beach, in the sand (three weeks later)! I am very picky about my cuticles and cleaning and she did everything with a smile. The entire staff was courteous, patient, kind, soft-spoken and wonderful to be around. We retired to the solarium after our mani/pedis and ate our ordered-out lunch (my bridesmaids picked it up). The staff at the spa made place settings for us and graciously accommodated our every need. On top of the GREAT quality service, they are a qualified, bona-fide ‘green’ salon. And, their prices are the same as any other salon. I will definitely be returning to Complexions every time I go home now. They have earned five customers for life!

Christine L

It was the best massage I ever received

I just wanted to say how wonderful my massage was.  It was the best massage I have ever received and wanted to let you know. I meet a few friends in Albany as a mid point once a year and we will now include a day at Complexions to our annual get together. Thank you!

Diana B

It was a wonderful experience

Today was my first visit to Complexions. I had a spa pedicure. It was a wonderful experience. Wonderful atmosphere, friendly staff, and a great first time experience. Thank you…I will be back!

Thank you for having such a great spa and salon

I was there recently for a complete hair overhaul and I just want to say what a WONDERFUL job the stylist did. She’s very, very nice and very, very good. I will definitely be coming back :). I have enjoyed many services at your spa and will continue to do so and let others know as well what great services and what nice people you have working there. I look forward to coming back soon. Thank you for having such a great spa and salon.

Maggie W

An amazing facial

I just wanted to make it known that I recently had an amazing facial with Megan B. at your spa. I have had facials at many well-respected spas in the area and this one was of the best. This was my very first experience at Complexions as I was surfing the Internet for something new. Her attentiveness to my comfort and relaxation was amazing. She really took the time to make it a personalized experience for me knowing that I have had facials elsewhere. Her suggestions on how to keep my skin clean and healthy were very helpful, and she showed me products that would work for me. Please let her know, although I already have, that she really did an excellent job and I thoroughly enjoyed the facial from beginning to end.


Incredible from start to finish

“Thanks so much for giving me the opportunity to experience my first professional massage on Saturday. It was incredible from start to finish and something I will treat myself to once a year. I am a frugal and practical person by nature, so massages haven’t played any part in my life up until now. The massage really was transformative because my actions from here on in will be different. I will treat myself to some pampering at least once a year!”

Linda V

She was professional, polite, and did a great job

“I got my husband, John, a massage for his birthday, and it was his very first time having one. He was a little nervous, but Regina, your massage therapist, made him feel very comfortable. He said that she was very professional and polite, as well as informative, and did a great job! He further noted that she was also very knowledgeable. John loved, loved, loved the shower! I just wanted to thank Regina and let you know what a nice, enjoyable time he had.”

“This is just a note to recognize your massage therapist, who is – hands down – the best massage therapist I’ve had, bar none. I have traveled all over the world, and get massages wherever I go, and there is nobody who even comes close to the skill and technique. This week, I was experiencing terrible lower back pain, and after suffering for several days, called for an appointment with her. I was able to get in right away, and saw her this morning. Much of my pain has been alleviated. I have been scheduling regular massages with her for the last year and recommend her to all my friends. She is a true find.
Vicki L
“I just wanted to send a quick note to say how amazing your therapist is! She did my facials regularly for about a year and she got my skin healthy and glowing! She always took the time to help me find products that worked for me and to listen to my concerns. I have lived in Florida for 6 months now and been to 5 spas and can’t find anyone to replace her! She truly goes out of her way for her clients!”
LeeAnne M.