Complexions Spa Press & Media

At Complexions Spa, Owner Denise DuBois Brings A Holistic Approach To Her Processes

If beauty were only skin deep, innovative professional aesthetician Denise Dubois would have had no need to evolve her day spa into Complexions Spa for Beauty and Wellness.

A 1984 graduate of Catherine Hinds Institute of Esthetics, Dubois opened Complexions Spa in 1987 when “a day spa was not really heard of,” she said. 

“The foundation of the business has always been skin care,” said Dubois. “Originally, Complexions occupied 1,200 square feet and had four facial rooms. Besides me there was one other employee who did make-up and answered the phone.”

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Denise Dubois Featured in Day Spa Magazine – Improve the Client Spa Experience with Wellness Amenities

Spa entrepreneur, Denise Dubois, shares her insights on how incorporating wellness amenities improves the client spa experience. Learn more about smart budgeting, space and staff, health partnerships, and selling-self-care. Pick up the February edition of Day Spa Magazine or click the link below.

Click here to read the full article.

Day Spa Magazine Cover February 2020
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Denise Dubois Featured in Day Spa Magazine – Spa Pros Reveal Their Eco-Friendly Spa Strategies

Denise Dubois shares her insights and strategies on running an eco-friendly spa with Day Spa Magazine. Read more about how Denise has transformed Complexions Spa into a LEED-certified spa focusing on providing our guests and our earth with good eco-friendly services and products.

Click here to read the full article.

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Denise Dubois Featured in Day Spa Magazine – How To Organize Your Spa’s Instagram

Denise Dubois was recently interviewed by Day Spa Magazine to share her insights on how to organize your business instagram profile and build awareness using clear and consistent messaging through the use of hashtags.

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Christopher Pierce Byrne Featured on Spectrum News – Restaurant Workers Left Out of Minimum Wage Law

Complexions Salon Manager and hairstylists, Christopher Pierce Byrne, sits down with Spectrum News to discuss his perspective on the new minimum wage law. Read why the new law is helping some service industry professionals and how others are being left out.

Click here to read the full article.

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Denise Dubois Featured in Day Spa Magazine – Spa Industry Veterans Reveal Their Top Marketing Strategies

Spa industry veteran, Denise Dubois, was interviewed by Day Spa Magazine to discuss her top marketing strategies. Denise was proud to share some strategies that she uses to promote and grow her spa. Learn more about how to know your audience, keep in touch with customers, make clever connections, keep things fresh, and more.

Click here to read the full article.

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Denise Dubois Featured on News Channel 10 – Finding That Perfect Last Minute Gift

Denise Dubois, owner of Complexions Spa, sits down with Ben Ryan from News Channel 10 to share some great last minute spa gift ideas for the holidays. There is definitely one present you cannot go wrong with and that is a day at the spa.

Watch The Video

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Last-minute Holiday Shopping Tips and Gift Card Bonus Offers

Check out some last-minute holiday shopping tips and gift card offers. Save some money and maintain your sanity with these great tips. Don’t forget to check out our great spa gift card specials!

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Denise Dubois Featured in Day Spa Magazine – Industry Experts Predict Upcoming Spa Trends

Denise Dubois, owner of Complexions Spa, was recently asked by Day Spa Magazine to share her predictions on upcoming spa trends. As a leading expert in the spa industry, Dubois discusses her insights on some of the top skincare and wellness trends you should look out for in 2020. She goes on to speak about the types of clients spa owners should be on the look out for when incorporating new services to their spa menu. Another very interesting aspect of the article is the availability of new spa technology and how it is changing the face of the spa industry.

Click here to read the full article.

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Denise Dubois Featured in Day Spa Magazine – How To Ignite All Five Senses

Day Spa Magazine reached out to Denise Dubois, owner of Complexions Spa, to talk about how she engages with her customer’s senses to provide a stimulating and tranquil spa experience. Making sure that the ambience is soothing, the sounds are calming, the aromas are rejuvenating, the touch is healing, and the taste of a refreshing drink or food is present. All of these antidotes are needed to ensure a relaxing and memorable spa experience. Read the full article to read in more detail the techniques needed to provide the ultimate customer experience at the spa.

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The Benefits of CBD Oil Massage

Denise Dubois, owner of Complexions Spa, sits down with Skin Inc. magazine to discuss the benefits of a CBD Oil Massage and the scientific research that has shown cannabidiol’s wide range of medicinal treatments. Read the full article to see why Complexions has incorporated the use of CBD Oil into their massage therapies and the therapeutic benefits of receiving a Hemp Oil Massage.

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When in Need of Knead, Get Pampered at Polo!

SARATOGA – Indeed, I believe it is hardly an accident that the Saratoga Polo Association’s initials are S-P-A! And that sensory connection has been reinforced by Complexions Spa For Beauty and Wellness’ 2017 Sponsorship of the SPA’s season. On select Sunday match dates (see below for August’s schedule) technicians from Complexions Spa will be on hand at Saratoga Polo to offer complimentary chair massages to attendees, and will also distribute special offers throughout the season.

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Complexions’ Kristina Santoro Featured in Day Spa Magazine Article


Humans are essentially walking petri dishes, harboring billions of bacteria in our gastrointestinal systems. “When this bacteria is in balance, our body functions amazingly well,” says Kristina Santoro, esthetician and wellness coach at Complexions Spa for Beauty and Wellness in Albany, New York. “However, internal imbalances caused by environmental toxins, processed foods, stress and drugs (such as antibiotics) create an overgrowth of bad bacteria. This imbalance results in inflammation.”

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Body Bliss Launches Crystal Infusions

Body Bliss has introduced Crystal Infusions, a custom gemstone therapy that is currently available through its Aroma Design Bar and Intentional Aromatherapy App. With this new therapy, spa guests are able to create bespoke combinations of essential oils and gemstones for a range of positive effects. Available in a convenient roll-on tube, users can apply these oil blends to pulse points and inhale to experience the benefits. “Gemstones have high vibrational properties and have been used for thousands of years for healing and spiritual rituals,” says Denise Dubois, CEO of Complexions Spa.

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Denise Dubois Featured with Locals Who Have Achieved Self-Made Success

“We aren’t born business people. And many of us aren’t handed a business to run on a platter. But there is a type that exists among us who see a need, take a deep breath and leap into an enterprise that didn’t exist before. It takes courage, good capital and not a little wishful thinking to do this, but oh, the rewards if you succeed.”

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Denise Dubois Featured
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Gala Donations Provide Cancer Patients with Bit of Normalcy and Hope

“For more than a hundred years, the American Cancer Society has been leading the fight against cancer. But, it can’t do it alone and relies on donations and events like the Gala of Hope in Saratoga Springs later this month. Jon Dougherty visited a special location in Latham, where donations from events like the gala are providing cancer patients with a bit of normalcy and hope.”

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Green Spa Hosts Charity Wellness Event

“This past week, Complexions Spa for Beauty & Wellness, the nation’s first gold- LEED certified new construction spas in Albany, NY and Saratoga Springs, NY, hosted its biannual Beauty and Wellness event at the American Cancer Society’s HopeClub. The HopeClub offers support to cancer survivors and those touched by cancer. At the event, Complexions Spa professional stylists, estheticians, and massage therapists pampered guests by offering services, including a paraffin dip for hands, chair massages, herbal facials, and makeup touch-ups to 50 guests. ”

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Explore Saratoga features Complexions Men’s Spa Services

“It’s easy to talk a big game when you are the best at what you do. Heck, our town’s slogan is “Health, History & Horses,” so you know when you descend on Saratoga Springs, you are going to find the best of the best in these categories. We are not going to spend any time today discussing the world-class horse racing or the endless historic sights our town is famous for, you will hear all about that another day. Today, we want to let you in on a little health experience.”

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Complexions featured in Saratoga Hot Spots

Saratoga Springs is pretty well known for their famous spas and mineral springs. I’m sure you have heard of the infamous Saratoga sparkling water. Having visited Saratoga for over 25 years, I was shocked that I hadn’t even tried on of their world famous spas, so this time around I made a point to give one a try.

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Green Spa Network Announces 2016 Sustainability Award Winners

Complexions Spa for Beauty and Wellness recognized as runner-for the Sustainable Spa Award, Multi-Location Spa.

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Day Spa Magazine
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Day Spa Feature: Creating Seasonal Spa Treatments to Help Build Business

Denise Dubois, founder of Complexions Spa for Beauty and Wellness, with locations in Albany and Saratoga Springs, New York, agrees that enticing existing customers by building seasonal menus invariably pays off. “I like to tie my services into timely issues—Stress Awareness Month, American Heart Month, etc. It’s an opportunity to educate your clients on different health and wellness topics.”

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healthy lifestyle feature

Complexions Spa Leeds the Way: Pamper with a Purpose®.

The philosophy of Complexions Spa, tucked away in Saratoga, NY. is “Pamper with a Purpose®”. Denise Dubois, the owner, is passionate about educating clients on the importance of wellness and balance for the whole body. Not only does Complexions offer top quality, 100% organic and natural products and experiences, it is also the first LEED-certified spa in the country reaching gold level for new construction. I love a company that not only cares about what they offer clients inside the establishment, but also the importance of providing a space that is a “clean building with a reduced carbon footprint”.

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“Before you ask employees what their ‘why’ is, you have to understand your own. Ask yourself why you are in this business. That answer should be at the heart of every decision you make.”

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Day Spa Magazine
skin inc feature

Complexions Spa Launches Aroma Bar

Complexions Spa announces the launch of an aromatherapy bar. Aroma Bar allows clients of Complexions Spa to design their own aromatherapy body products.

Using the International Aromatherapy App for iPad, users can customize an essential oil blend to their specific needs, which can then be used during the guest’s spa service as well as at home…click here to read full article.

Healthy Saratoga Magazine
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Complexions Spa featured in Healthy Saratoga Magazine

Denise Dubois, owner of Complexions Spa, offers her expert advice on how to achieve younger, healthier looking skin today!

As an esthetician for more than 30 years, I’m often asked, “What can I do to take better care of my skin?” Especially after the summer season comes to a close and we have all spent hours outdoors enjoying all the season has to offer, people are looking to repair the damage that has been done over the last several months. The answer isn’t that difficult…click here to download full article (PDF)

Healthy Saratoga Magazine
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Complexions Spa featured on SarahFunky travel blog

Travel Lifestyle blog feature on Complexions
Travel Lifestyle blog feature on Complexions

“After a day of indulging in wine at the racetrack, I needed to detox and invigorate my skin. I headed to Complexions Spa for Beauty & Wellness, located in downtown Saratoga for a Mineral Balneotheraby Bath and a Nourishing & Re-balancing Facial. Saratoga is known for its spas, there are tons and I love that, however, Complexions offer’s an experience that tops all others. Their staff are experts in their field and focus on customizing the experience to your needs. In addition, they are the first spa in the United States to be Gold LEED certified, meaning they are “green”. Complexions Spa is powered by wind and water sources in the Adirondacks and the facility is made of recyclable, renewable and sustainable materials. You can feel good about getting a spa treatment here knowing you’re reducing your environmental footprint on the local town.”

Read the full article here.

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Capital Region Women@Work: Member of the week Denise Dubois

What’s your favorite part of what you’re doing? 
Our mission at Complexions Spa is to Pamper with a Purpose®, so it’s truly a blessing to be able to heal, rejuvenate and treat people who not only want to use our services to pamper themselves and relax, but to actually provide treatments that offer significant health benefits. We use natural ingredients, unique recipes, the finest procedures and therapies helping people look and FEEL their best in a green spa setting. All of what we do is with Mother Nature in mind. From the products we carry, utilize and sell, to ingredients we incorporate into our treatments and services, to the design of both spa locations and the education we provide our clients. I love making people feel and look their best. I like to create an environment where people can get away from it all and feel rejuvenated and restored.  Read the full article here…

Saratogian Denise Dubois Featured
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Five questions for Denise Dubois

1 How did you get started in the Spa industry?

I trained to become an esthetician at the Catherine E. Hinds School of Esthetics, the first accredited esthetics school in the country. Upon graduation in 1987, I opened Complexions Spa at 221 Wolf Road with a mission of providing the finest procedures and therapies using the best, natural ingredients in a beautiful, serene environmentally friendly setting. Through my work with dermatologists, I wanted to incorporate a medical perspective combined with a focus on beauty and health. I also worked with plastic surgeons first developing pre and post care programs. Our spa offers traditional spa services with medical treatments available, all performed by passionate and caring, licensed professionals who Pamper with a Purpose®. For nearly 30 years, we’ve been helping clients feel and look their very best.

Read the full article here…

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25 Day Spas to Treat Mom at this Mother’s Day

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About Complexions: “Complexions Spa for Beauty & Wellness offers traditional Salon and Spa services coupled with century old beauty rituals from around the world using 100% natural and organic products. We combine all of your beauty and relaxation needs into upstate New York’s most luxurious, eco-friendly environments. Awaiting you at Complexions is a sanctuary of tranquility and luxury designed to rejuvenate the body, strengthen your spirit and gently eliminate the stresses of the day, inviting wellness and healing into your life.”

Locations: There is a Complexions in both Albany and Saratoga Springs. They’re only about an hour apart, so you can take advantage of all that both cities have to offer.

Both locations offer a full range of salon and spa services for both men and women, including facial treatments, massages, waxing, laser therapies, and more, all guests can enjoy use of the sauna, steam room, deluge cold plunge, relaxation lounges, organic tea bar, and more for the ultimate spa experience.

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A “Uniquely Saratoga” Spa Experience

When you’re spending 40 hours a week, often more, typing away at a desk, your body feels every minute of it. Your back strains and your neck tightens, as your hands begin to ache from the repetitive motion. The truth is, that while we’re busy going about our day jobs, our bodies are paying for it.

But a little pampering and some targeted relaxation can ease the pain, and go a long way toward refreshing our mental and physical health. With that in mind, I stopped by Complexions on Broadway to try out two uniquely Saratoga spa treatments that incorporate one of the area’s prized assets: its mineral springs.

her life magazine features denise dubois

Women in Business

Award winning Complexions Spa for Beauty and Wellness was founded in 1987 by Denise Dubois, and has two locations in Albany and Saratoga Springs. Our mission is providing the finest procedures and therapies with a medical perspective, using the best, natural and organic ingredients in a beautiful, eco-friendly serene setting . All services performed by passionate and caring, licensed professionals who Pamper with a Purpose®.

Both locations offer a full range of salon and spa services for both men and women, including facial treatments, massages, waxing, laser therapies, and more, all guests can enjoy use of the sauna, steam room, deluge cold plunge, relaxation lounges, organic tea bar, and more for the ultimate spa experience.

The the magazine spread here

Her Life Magazine Denise Dubois Featured
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LEEDing the Way

Built and opened in 2008, Complexions Spa for Beauty & Wellness (Albany, NY)—the first Gold LEED-certified spa in the country for new construction—utilized repurposed materials including recycled steel, cork flooring, and carpet and flooring made out of recycled tires.

The spa purchases all of its energy based on its generation by renewable resources such as wind and hydro, and employs energy-efficient measures that save an estimated $10,600 annually in utility bills…read more

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Spa Treatments: Oxygen Manicures/Pedicures
The next frontier in oxygen-based spa treatments? Nail services!

“Oxygenated water—H20 that boasts additional, pressurized oxygen—has made quite a splash on the hydrotherapy scene in recent years. Considering this fluid purportedly increases blood flow, circulation and hydration, and naturally absorbs into deeper layers of skin than does regular ol’ water, it’s no wonder that savvy spa pros have uncovered its potential to up the wellness ante of the typical mani/pedi, too.

In 2009, Denise Dubois moved her Albany, New York-based business, Complexions Day Spa, into a larger location and installed an oxygenating water system. Dubois made widespread use of her oxygenator, and soon began marketing her facials, soaks, Vichy and pedicure offerings around the use of ‘healing waters’…”

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Simply Saratoga

A Whole New Wellness Experience, featured in Simply Saratoga Summer 2015

“To balance out the history of the area’s mineral waters is the city’s newest spa. In fact, it is their mission to create balance at Complexions Spa for Beauty and Wellness.

Complexions is a word derived from the Latin word “complexi”, referring to the balance of the body’s temperatures, and Complexions is a spa that wants to create a whole body wellness experience…”

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Complexions Spa Owner Denise Dubois Featured in Skin Inc Magazine; On Path to Success

“From the beginning, I would never have dreamed I would be where I am today,” says Denise Dubois, president and owner of Complexions Spa for Beauty and Wellness in Albany, New York.

And each measured step Dubois has taken since her first foray into makeup artistry—along with her hunger for education, love of skin science and entrepreneurial spirit—has led her down a path to success…”

See the full article

Albany, NY Day Spa, Skin Inc. Magazine August Cover Image - Complexions Spa for Beauty & Wellness
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“How many steps per day does the average American take? A study conducted by pedometer researcher Catrine Tudor-Locke, PhD, and published in Medicine and Science in Sports and Exercise in 2004, showed a wide variation in the 200 women and men who participated. The men in the survey took an average of 7,192 steps per day and the women in the survey took an average of 5,210 steps per day

The average person endures several hundred pounds of pressure on the feet on a daily basis, and walks four times the circumference of the Earth in a lifetime…”

Albany, NY Med Spa, Skin Inc. Magazine July Cover Image - Complexions Spa for Beauty & Wellness

“Complexions Spa for Beauty and Wellness is investing $500,000 to expand its location at 221 Wolf Road in Colonie, New York.

The 2,300-square-foot expansion will bring the spa’s total size to 10,800 square feet. It will add room for additional hair and makeup services, a reception area, private event room and storage.

“We’re really growing. This will allow us to better serve our existing clients, as well as future clients,” owner Denise Dubois said…” Read More

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“Men remain in the minority of day spa clients, yet they spend more, according to a recent spa industry trend report. Plus, they’re steadily proving more loyal than their female counterparts. So, it continues to behoove spa owners to court and win over the male of the species. But how? It’s not enough for spa owners to slap the word “man” onto a treatment description and call it a day…”

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Salon Today Magazine

“…Salons of the Year judging took place in three phases. First, SALON TODAY editors and designers reviewed each of the entries, including essays and photography. Next, a panel of editors and art directors evaluated each entry in further detail, selecting a group of finalists. Finally, the panel of expert judges scrutinized essays and evaluated seven to 10 images from the finalists, scoring them in five different décor categories. Judges’ scores were combined and used to determine the grand-prize winner, the runners up, and the Salons of Distinction. On May 19, Complexions became the first salon in Albany, NY to win this amazing honor…” Read More

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Denise Dubois: Dedicated to Wellness –

“…Having also noticed a growing movement of combining medical services with esthetic offerings, she developed pre- and post-operative skin care treatments, as well as the What’s Right for You program. “It’s a fun, educational program that focuses on how your skin works,” Dubois says. “We introduce clients to all the different modalities available—skin care, laser, chemical peels, microdermabrasion and dermal fillers. When they understand how the skin functions and how the procedures work, they can make a more educated choice about what’s right for them…”

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April Issue of SkinINC Magazine
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Complexions Spa First in Country to Receive Gold LEED Certification

ALBANY, N.Y. – Complexions Spa & Salon is the first spa in the United States to earn Gold certification under the U.S. Green Building Council’s (USGBC) LEED rating system for new construction. A year ago this month, Complexions Spa opened its new eco-friendly facility at 221 Wolf Road in Albany. The state-of-the-art green spa allows people to escape from every day life and retreat in an environment that promotes the natural connections between personal wellbeing and environmental responsibility.”

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Complexions Spa in Albany is Country’s First LEED Gold Day Spa

The 8500-square-foot facility is located at 221 Wolf Road and incorporates a variety of green design features, including low-VOC paints and wallpaper, cork flooring, and energy efficient appliances. Complexions also purchases wind power from the Adirondacks; owner Denise Dubois notes that the project earned the bulk of its LEED points under the Energy and Atmosphere credit category. According to Ms. Dubois, the new facility’s monthly electricity costs are running around $.26 per square foot, a 34 percent improvement over the costs at its former location…

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NY Complexions Spa Takes LEED Gold

There’s a new, state-of-the-art green spa that just opened its doors in Albany, New York. Complexions Spa & Salon, owned by Denise Dubois, received LEED Gold certification in May 2009, and the owner shared her excitement on her blog, A Green Spa. Denise tells an interesting story. Rather than pay someone else (i.e., the consultants) to obtain certification, as a small business owner, she recruited her family to help pick the right strategies and to document the points. And despite the daunting amount of paperwork required, she was able to get it done, making it an enormously rewarding experience. …

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About Energy Star Small Business of the Year Award

Complexions Named to Energy Star’s 2008 Small Business of the Year List –

…Complexions Spa was founded in 1987 with a focus on professional skin care and make-up, with one employee working in 1,200 square feet. Steady growth has led to 38 employees and an expansion in the number and type of services offered. The emphasis moved from “pampering” to looking closely at the wellness aspects of treatments…

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About Energy Star Small Business Programs