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Albany, NY Spa

Albany, NY Spa Logo - Complexions Spa Booking

Our spa in Albany, NY is designed to send you into a place of tranquility, regardless of the spa service you desire. It encloses you with a peaceful state of wellness to ensure a blissful time of revitalization, serenity, and wholeness. Our warm and compassionate spa staff are experts at putting you at ease and uplifting your mind, body, and soul to a state of elation. We welcome you to make a spa appointment to our Albany day spa to uncover why we are rated one of the best spas in Albany, NY. Enhance your health, find harmony in your life, and experience a wellness treatment like no other.
Learn more about our Albany Spa

Address & Contact:

221 Wolf Road
Albany, New York 12205
Phone: (518) 489-5231
Email: frontdesk@complexions.com


Hours of Operation:

Sunday9:00 AM - 5:00 PM
Monday9:00 AM - 6:00 PM
Tuesday8:30 AM - 9:00 PM
Wednesday8:30 AM - 9:00 PM
Thursday8:30 AM - 9:00 PM
Friday8:30 AM - 9:00 PM
Saturday8:00 AM - 5:00 PM

Saratoga Springs, NY Spa

Saratoga Springs, NY Spa Logo - Complexions Spa Booking

Our Saratoga Springs spa shares a similar transcendence to our Albany spa location and exudes the same tranquil ambience. With a calming decor, delightful staff, and pristine accoutrements, we assure that your experience at Complexions Spa Saratoga will deliver a healthy and fulfilling dose of wellness. Some days can be very stressful on our mind and body, which ultimately can affect our spirit. That is why we are committed to providing you with the necessary services to bring your best self to each and every day. Take some time to review our spa services and see which rejuvenating treatment will bring balance to your well-being. Learn more about our Saratoga Spa

Address & Contact:

268 Broadway
Saratoga Springs, New York 12866
Phone: (518) 306-5502
Email: frontdesk@complexions.com

Hours of Operation:

Sunday9:00 AM - 5:00 PM
Monday9:00 AM - 6:00 PM
Tuesday8:30 AM - 9:00 PM
Wednesday8:30 AM - 9:00 PM
Thursday8:30 AM - 9:00 PM
Friday9:00 AM - 6:00 PM
Saturday8:00 AM - 5:00 PM

What Type of Spa is Complexions?

Complexions Spa offers a diverse range of services, making us more than just a traditional day spa. First and foremost, we are a Day Spa, providing a variety of professionally administered treatments on a day-use basis.

However, both of our locations offer specialty services that set us apart:

  • Medical Spa (Albany & Saratoga) – Both locations provide advanced medical aesthetic treatments, including injectables, laser therapies, microneedling, IV nutrition and skin rejuvenation procedures.

  • Mineral Springs Spa (Saratoga) – Our Saratoga location incorporates the healing properties of natural mineral spring waters, enhancing relaxation and overall wellness.

At Complexions, we are committed to total well-being, offering treatments that nurture the mind, body, and spirit. To ensure a seamless and relaxing experience, we invite you to review our Spa Etiquette & FAQ page before your visit.

We look forward to welcoming you!

Spa Day Pass

To ensure a serene and relaxing experience for all guests, we have a limited number of Day Pass admissions available. Priority access is given to guests receiving spa services and our valued members. If we reach capacity, we may ask you to schedule your visit for a different time.

With a Spa Day Pass, you will have access to:

  • Ladies’ and Men’s Lounges

  • Relaxation Lounge

  • Sauna and Steam Room

Please note:

  • The Spa Day Pass does not include access to hydrotherapy tubs or treatment rooms.

  • Alcoholic beverages are not permitted or included with your pass.

  • To maintain a peaceful atmosphere, we kindly ask that you keep noise levels to a minimum and respect the relaxation of others.

Thank you for choosing Complexions Spa. We look forward to providing you with a rejuvenating experience!

Spa Etiquette

As a Spa Guest, You Have The Right To:

At Complexions Spa, your comfort and well-being are our top priorities. We are committed to treating all guests with dignity and respect, ensuring a relaxing and rejuvenating experience. To enhance your visit, we provide the following rights to ensure your experience is both enjoyable and fulfilling:

  • A Clean, Safe, and Comfortable Environment – We uphold the highest standards of cleanliness and safety for your peace of mind.

  • The Freedom to Stop a Treatment at Any Time – If at any point you feel uncomfortable, you may pause or stop your treatment.

  • Dignity and Respect – Every guest is treated with kindness, professionalism, and respect.

  • Confidentiality of Your Health Information – Any personal health details you share with us are kept strictly confidential.

  • Professional, Trained Staff – Our highly skilled therapists conduct treatments according to established protocols and spa policies.

  • Open Communication – You are encouraged to ask questions and express any preferences regarding your spa experience.

  • Transparency in Staff Credentials – Upon request, we are happy to provide information regarding our team’s training, licensing, and certifications.

As A Spa Guest, It Is Your Responsibility To:

To maintain a welcoming and peaceful environment for all, we ask that our guests uphold the same level of respect and courtesy that we provide. By following these simple guidelines, you contribute to a positive and harmonious spa experience for everyone:

  • Communicate Your Preferences and Concerns – Let us know how we can tailor your treatment to best meet your needs.

  • Provide Accurate Health Information – Sharing any medical conditions or concerns ensures we can offer the safest and most effective treatments.

  • Respect Staff and Fellow Guests – A courteous and respectful atmosphere enhances the experience for all.

  • Follow Proper Product and Equipment Usage – Use spa products and amenities as directed for your safety and enjoyment.

  • Support a Sustainable Environment – Be mindful of resource use and help us maintain an eco-friendly space.

  • Adhere to Spa Policies – Following our guidelines allows us to create a seamless and enjoyable experience for everyone.

Group Events & Private Parties

Complexions Spa welcomes groups for special occasions, whether you’re celebrating a bridal shower, birthday, corporate retreat, or a relaxing day with friends and family. We are honored to be part of your special moments and look forward to providing a serene and luxurious spa experience.

Creating a Memorable Experience

To ensure all guests enjoy their time at Complexions Spa, we kindly ask that groups be mindful of those who visit for rest and relaxation. Please keep noise levels at a minimum, especially in the Serenity Relaxation Lounge, Locker Rooms, Wellness Lounge, and near treatment areas. Our goal is to provide a tranquil atmosphere where all guests can unplug, recharge, and fully enjoy their spa experience.

What We Offer for Groups & Private Gatherings:

  • Customizable Spa Packages – Choose from our wide range of spa and med spa treatments tailored to your group’s preferences.

  • Private Lounge Access – Gather and unwind in our beautifully designed relaxation spaces.

  • Refreshments & Catering Options – Enjoy light spa-friendly refreshments upon request.

  • Private Event Space – Select areas are available for exclusive use for your group.

  • Gift Bags – Add a special touch to your gathering with curated spa gift bags for your guests.

We would love to help you plan your perfect spa gathering! For inquiries and reservations, please contact us!

Frequently Asked Questions (FAQ)

Complexions provides a number of different services and therefore falls under many spa categories. First and foremost we are a Day Spa, which is defined as a spa offering a variety of professionally administered spa services to clients on a day-use basis. However, each of our locations also provides specialty services that qualify us as more than a traditional day spa: at our Albany location we provide Medical Spa services and in our new Saratoga location we utilize the mineral spring waters, rendering that location a Mineral Springs Spa.

Complexions is devoted to overall well-being through a variety of professional services that encourage the renewal of mind. body and spirit. To enjoy your spa experience to the fullest, please take a moment to observe this Spa Etiquette and FAQ page to ensure your satisfaction and comfort while visiting the spa.

To make the most of your Spa experience and support the benefits of your treatment, we recommend you arrive a minimum of 15-30 minutes prior to your scheduled service start time. This will allow for you to change into a robe and slippers and enjoy some leisurely time in our Serenity Relaxation Lounge with a cup of our signature Tranquility Relaxation Tea.

Late arrivals will be subject to reduced treatment times.

For your convenience everything you need is provided! A robe, towels, and sandals will be given to you when you arrive along with a locker to store your personal belongings. Shower facilities, sauna, steam rooms and personal care items are also available for your convenience. The Spa can not be held responsible for lost or damaged items. Please leave valuables at home or in your locker.

This is a matter of personal preference, and we will never compromise your modesty. You will be given a robe to change into before your treatment(s). During all treatments you will be properly draped for ensured privacy. Under the robe? It’s up to you. Many guests choose to disrobe completely, but others prefer to leave their undergarments on. Therapists will only expose the portion of your body that is being treated at the time. If you are having a treatment for the first time, feel free to ask our spa attendant how you should be dressed.

It is also important to note that our Saratoga location has a co-ed wellness area where you can enjoy the sauna, steam room, and deluge cold plunge. Considering this space is co-ed, a bathing suit is required. In our Albany location, these areas are in separate men’s and women’s locker rooms, so attire is completely up to you.

We do, however, recommend a bathing suit for all hydrotherapy services in both location.

Please advise us of any health conditions, allergies, or injuries that could affect your treatments or use of our spa amenities when making your Spa reservation.  First time guests will be asked to complete a personal health form prior to receiving any treatments. Communication with your spa concierge and service provider is essential for you to receive the most personalized care. All information is confidential.

We offer many services that are both safe and enjoyable for expecting mothers. A concierge will be happy to assist you in selecting the perfect treatment(s). Certain treatments and techniques may not be suitable during the first trimester. We recommend that you check with your physician before booking any spa services.

The Spa environment is one of tranquility and relaxation. Please help us to maintain the serenity of the spa/salon by refraining from using your mobile phone, personal electronic devices, and camera while enjoying the Spa. This also ensures the privacy of all of our guest’s and maintains a quiet and relaxing environment.

As a courtesy to all, we ask that a twenty-four-hour notice be given if you need to cancel or change your appointment. For cancellations with less than a twenty-four-hour notification or no-shows, guests will be charged the full treatment fee.

Please keep in mind that late arrivals will not receive an extension of scheduled services.

We accept all major credit cards, Complexions Gift Cards, as well as cash. We do not accept payment by check.

Most guests choose to leave an 18-25% gratuity, and are greatly appreciated. Gratuities are accepted in cash or by check. For your convenience, an ATM is available at both of our locations. If you prefer to use a credit card, you are welcome to use our Tippy platform.

When your treatment has ended and the therapist extends an invitation to “take your time getting up” while they leave the room, just how long is it acceptable for one to continue lying there reflecting on the experience? In most instances, the treatment room will be needed in the next 15 minutes or so for the next guest. It is certainly appropriate to take your time while dressing, such as five to 10 minutes. Your therapist will meet you outside of the room and will escort you back to the Serenity Relaxation Lounge.

Please pay particular attention the spa hours of operation. The steam and sauna are shut down at our designated closing time in order for us to prepare properly for the next day. If you would like to enjoy these amenities we suggest you arrive 30 minutes ahead of time so not to feel rushed.

Pleases refrain from drinking alcohol before any service in our spa and wellness areas including: facials, massage, body treatments, use of the steam and or sauna area. Safety is always first at Complexions and consuming alcohol could have health implications.

The Complexions Spa facilities and services are catered to adults only and are appropriate for guests 18 years of age and older.