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Attention Complexion Guests
When going back and forth between location appointment books,
please be sure to exit out of the booking system to assure you are in the correct location. Thank you!

Albany, NY Spa

Albany, NY Spa Logo - Complexions Spa Booking

Our spa in Albany, NY is designed to send you into a place of tranquility, regardless of the spa service you desire. It encloses you with a peaceful state of wellness to ensure a blissful time of revitalization, serenity, and wholeness. Our warm and compassionate spa staff are experts at putting you at ease and uplifting your mind, body, and soul to a state of elation. We welcome you to make a spa appointment to our Albany day spa to uncover why we are rated one of the best spas in Albany, NY. Enhance your health, find harmony in your life, and experience a wellness treatment like no other.
Learn more about our Albany Spa

Address & Contact:

221 Wolf Road
Albany, New York 12205
Phone: (518) 489-5231

Hours of Operation:

Sunday9:00 AM - 5:00 PM
Monday9:00 AM - 6:00 PM
Tuesday8:30 AM - 9:00 PM
Wednesday8:30 AM - 9:00 PM
Thursday8:30 AM - 9:00 PM
Friday8:30 AM - 9:00 PM
Saturday8:00 AM - 5:00 PM

Saratoga Springs, NY Spa

Saratoga Springs, NY Spa Logo - Complexions Spa Booking

Our Saratoga Springs spa shares a similar transcendence to our Albany spa location and exudes the same tranquil ambience. With a calming decor, delightful staff, and pristine accoutrements, we assure that your experience at Complexions Spa Saratoga will deliver a healthy and fulfilling dose of wellness. Some days can be very stressful on our mind and body, which ultimately can affect our spirit. That is why we are committed to providing you with the necessary services to bring your best self to each and every day. Take some time to review our spa services and see which rejuvenating treatment will bring balance to your well-being. Learn more about our Saratoga Spa

Address & Contact:

268 Broadway
Saratoga Springs, New York 12866
Phone: (518) 306-5502

Hours of Operation:

Sunday9:00 AM - 5:00 PM
Monday9:00 AM - 6:00 PM
Tuesday8:30 AM - 9:00 PM
Wednesday8:30 AM - 9:00 PM
Thursday8:30 AM - 9:00 PM
Friday9:00 AM - 6:00 PM
Saturday8:00 AM - 5:00 PM

Day Pass Policy

In an effort to ensure all guests a relaxing experience, we do have to limit Day Pass visitors. Guests having services and members have priority access. If we reach the limit of capacity, you may have to schedule a different time for your visit. Day pass visitors are allowed use of the spa amenities including Ladies and Men’s lounge, Relaxation lounge, sauna and steam room. The pass does not include use of hydrotherapy tubs or treatment rooms. Alcoholic beverages are not allowed or included. We also ask that you are mindful of your noise level.

Thank you for your understanding and cooperation!

Spa Etiquette

As a Spa Guest, You Have The Right To:

In regard to proper spa etiquette it is is important to know that your comfort is very important to us. All of the guests that visit Complexions Spa are treated equally with dignity and respect. That is why we provide you with the following areas of liberty to maximize your experience at our day spa.

  • A clean, safe and comfortable environment

  • Stop a treatment at any time, for any reason

  • Be treated with consideration, dignity and respect

  • Confidential treatment of your disclosed health information

  • Trained staff who respectfully conduct treatments according to treatment protocols and the spa’s policies and procedures

  • Ask questions about your spa experience

  • Information regarding staff training, licensing and certification

As A Spa Guest, It Is Your Responsibility To:

Spa etiquette, when it comes to our guests, needs to be mutual in showing dignity and respect. We have many guests visiting our spa on a daily basis and it is important to us that everyone receives an memorable and revitalizing experience. Below are the responsibilities we ask that all of our guests provide to us when visiting our spa locations. This ensures that the presence of proper spa etiquette is contributing to a healthy and positive experience.

  • Communicate your preferences, expectations and concerns

  • Communicate complete and accurate health information and reasons for your visit
  • Treat staff and other guests with courtesy and respect
  • Use products, equipment and therapies as directed
  • Engage in efforts to preserve the environment
  • Adhere to the spa’s published policies and procedures

Group Events & Private Parties

Complexions Spa welcomes groups for special occasions as we understand it can be a very festive time and we’re happy you have chosen us to accommodate you. In regard to spa etiquette, we do ask all guests to be mindful of other guests who use this facility for rest and relaxation. With that said, please remember to keep noise levels at a minimum in the spa, especially in the Serenity Relaxation Lounge, Locker Rooms, Wellness Lounge and outside of the treatment rooms. Thank you very much in advance for this consideration. It is our responsibility that all guests of the spa are able to unplug and enjoy their time away.

Frequently Asked Questions (FAQ)

Complexions provides a number of different services and therefore falls under many spa categories. First and foremost we are a Day Spa, which is defined as a spa offering a variety of professionally administered spa services to clients on a day-use basis. However, each of our locations also provides specialty services that qualify us as more than a traditional day spa: at our Albany location we provide Medical Spa services and in our new Saratoga location we utilize the mineral spring waters, rendering that location a Mineral Springs Spa.

Complexions is devoted to overall well-being through a variety of professional services that encourage the renewal of mind. body and spirit. To enjoy your spa experience to the fullest, please take a moment to observe this Spa Etiquette and FAQ page to ensure your satisfaction and comfort while visiting the spa.

To make the most of your Spa experience and support the benefits of your treatment, we recommend you arrive a minimum of 15-30 minutes prior to your scheduled service start time. This will allow for you to change into a robe and slippers and enjoy some leisurely time in our Serenity Relaxation Lounge with a cup of our signature Tranquility Relaxation Tea.

Late arrivals will be subject to reduced treatment times.

For your convenience everything you need is provided! A robe, towels, and sandals will be given to you when you arrive along with a locker to store your personal belongings. Shower facilities, sauna, steam rooms and personal care items are also available for your convenience. The Spa can not be held responsible for lost or damaged items. Please leave valuables at home or in your locker.

This is a matter of personal preference, and we will never compromise your modesty. You will be given a robe to change into before your treatment(s). During all treatments you will be properly draped for ensured privacy. Under the robe? It’s up to you. Many guests choose to disrobe completely, but others prefer to leave their undergarments on. Therapists will only expose the portion of your body that is being treated at the time. If you are having a treatment for the first time, feel free to ask our spa attendant how you should be dressed.

It is also important to note that our Saratoga location has a co-ed wellness area where you can enjoy the sauna, steam room, and deluge cold plunge. Considering this space is co-ed, a bathing suit is required. In our Albany location, these areas are in separate men’s and women’s locker rooms, so attire is completely up to you.

We do, however, recommend a bathing suit for all hydrotherapy services in both location.

Please advise us of any health conditions, allergies, or injuries that could affect your treatments or use of our spa amenities when making your Spa reservation.  First time guests will be asked to complete a personal health form prior to receiving any treatments. Communication with your spa concierge and service provider is essential for you to receive the most personalized care. All information is confidential.

We offer many services that are both safe and enjoyable for expecting mothers. A concierge will be happy to assist you in selecting the perfect treatment(s). Certain treatments and techniques may not be suitable during the first trimester. We recommend that you check with your physician before booking any spa services.

The Spa environment is one of tranquility and relaxation. Please help us to maintain the serenity of the spa/salon by refraining from using your mobile phone, personal electronic devices, and camera while enjoying the Spa. This also ensures the privacy of all of our guest’s and maintains a quiet and relaxing environment.

As a courtesy to all, we ask that a twenty-four-hour notice be given if you need to cancel or change your appointment. For cancellations with less than a twenty-four-hour notification or no-shows, guests will be charged the full treatment fee.

Please keep in mind that late arrivals will not receive an extension of scheduled services.

We accept all major credit cards, Complexions Gift Cards, as well as cash. We do not accept payment by check.

Most guests choose to leave a 18-20% gratuity. Gratuity are accepted by cash or check.  For your convenience, an ATM machine is available in our Albany location lobby and across the street from our Saratoga location at NBT Bank.

When your treatment has ended and the therapist extends an invitation to “take your time getting up” while they leave the room, just how long is it acceptable for one to continue lying there reflecting on the experience? In most instances, the treatment room will be needed in the next 15 minutes or so for the next guest. It is certainly appropriate to take your time while dressing, such as five to 10 minutes. Your therapist will meet you outside of the room and will escort you back to the Serenity Relaxation Lounge.

Please pay particular attention the spa hours of operation. The steam and sauna are shut down at our designated closing time in order for us to prepare properly for the next day. If you would like to enjoy these amenities we suggest you arrive 30 minutes ahead of time so not to feel rushed.

Pleases refrain from drinking alcohol before any service in our spa and wellness areas including: facials, massage, body treatments, use of the steam and or sauna area. Safety is always first at Complexions and consuming alcohol could have health implications.

The Complexions Spa facilities and services are catered to adults only and are appropriate for guests 18 years of age and older.