All of our departments are now open!
We have implemented many safety measures to ensure a safe and comfortable experience for everyone. Click this bar to learn more.
Due to state and local regulations our thermal amenities including steam and dry sauna are not available at this time.
Welcome to the Premier Gold LEED Certified Day Spa, Salon, & Med Spa
Complexions Day Spa is your place for Beauty and Wellness with two convenient locations: Albany and historical Saratoga Springs, New York. Complexions is an award winning, eco-friendly, LEED Certified Day Spa/Salon/Med Spa with more than 30 years of experience.
We offer a wide range of treatments such as corrective and rejuvenating facials, stress reducing massage, body therapies, body contouring, hydrotherapy, men’s barbering, manicures pedicures, fashion-forward hairstyling, makeup artistry and much more!
Your experience also includes use of the relaxation lounge, outdoor garden terrace, organic tea bar and spa amenities.
Complexions team of experts look forward to personalizing a complete program just for you!
We look forward to seeing you soon!
Complexions is Celebrating 30 Years
Premium Day Spa, Salon & Med Spa Treatments
April W.
04:57 05 Mar 21
An amazing facial by Elle😊
anne C.
16:45 04 Mar 21
Hi Denise I just want you to know the Goto Kola that you recommended for me is a miracle product it literally cleared my face in 3 days and I use it faithfully every evening...I asked your staff to let you know. Also I was a first time hair client and I booked it with Michelle today...I cannot say enough of her Quality of Service and Expertise and she is so personable and I loved that she was not distracted and directed her job on me. It was truly a Spa experience and I want to THANK You and all of your staff.
Sonni G.
11:16 24 Feb 21
I had an awesome experience at the Saratoga location with Kate! She was very accommodating and made me feel super comfortable and relaxed. I also convinced my boyfriend to come along and he enjoyed his facial with Angel. We will definitely be back!
Lydia C.
16:04 23 Feb 21
SEE DIANE FOR PEDICURES! :) she meticulously treats your feet and any problem areas you have. Literally leave with brand new feet! ⭐️⭐️⭐️⭐️⭐️
Stephanie A.
16:31 18 Feb 21
today I had a wonderful pedicure with Jennie in Albany Wolf Rd. I treated myself to an extra special pedi. It was well worth the money she did an "exceptional job", not just your every day pedi. Thank you. Mary Sheridan
patrick S.
00:50 13 Feb 21
I go to Complexions regularly for massages for back, neck, and shoulder pain. Susan is absolutely AMAZING! I’ve had massages from many talented massage therapists, but she is by far the best and I am so glad to have found her. She is great at listening to where your pain is and getting to the bottom of the source. My back pain is so much more manageable in between visits. Staff are also always very courteous and friendly.
Molly K.
00:06 20 Jan 21
Ken T.
13:42 15 Dec 20
Wonderul experience. Feel Like you coming in for mini vacation. The minute you walking in you smell the aroma and everyone is pleasant and skillful. I will definitely be back.
Maciek L.
17:11 30 Nov 20
A hidden oasis. A nondescript building that contains a peaceful spa with excellent service from the second you enter. I had a relaxing massage in a very relaxing environment. Thoroughly professional, terrific experience.
Nick W.
15:45 25 Nov 20
My husband and I did a couples massage and it was HEAVENLY!!! I had Taline, she was amazing and so informative!!!
Jennifer A. S.
00:27 15 Nov 20
I'm always satisfied when I leave 4 stars
Danelle Jackson J.
16:52 09 Nov 20
Loved every minute! Highly recommend
Autumn E.
15:35 07 Nov 20
Visited the spa 2 weeks ago with my mom and MIL. We booked a few days before, Liz was super helpful in getting us in as close together as possible. She called when a better appointment became available. The services were excellent and the spa is super clean. We would definitely return again.
Veronika V.
21:47 05 Nov 20
We were so happy Complexions Spa was open! The Spa is incredible and the massage by Luna was excellent. I would definitely recommend Complexions Spa to anyone 🧖♂️🧖♀️
Robert M.
00:17 28 Oct 20
Complexions Spa in Albany has the absolute best hair stylist in the area, ask for a Christopher Byrne appointment.
For the incredible cuts and color he does, his creative and fun expertise, and his way of working with a client to get their desired result, he far surpasses ANYONE in the area.
We're talking top notch talent here.. check him out or ask to see some of his work.
Besides that the products are only the best and the whole place has great services...
But seriously, it's rare to see a real artist do what others can't! Go!
For the incredible cuts and color he does, his creative and fun expertise, and his way of working with a client to get their desired result, he far surpasses ANYONE in the area.
We're talking top notch talent here.. check him out or ask to see some of his work.
Besides that the products are only the best and the whole place has great services...
But seriously, it's rare to see a real artist do what others can't! Go!
Mary C.
00:55 17 Oct 20
I had a truly wonderful facial with Denise, as always; however this seemed especially nice because of my long absence due to waiting out this pandemic. The Spa was clean, safe and the upmost care was given to ensure your care. So glad I went and I won't be waiting that long again!
Sandi R
13:07 11 Oct 20
Had a facial by Jordan and nails done by Melissa - both FANTASTIC! I’m sad I live 2 hrs away but I am planning on coming back, hopefully with some friends for a girls spa day :)
Samantha R.
21:16 03 Oct 20
Juliana G.
16:21 02 Oct 20
Kate my skin looks and feels like royalty 👑thank you very much. I will definitely return.
Sarah B.
19:40 26 Aug 20
I got my hair done by Christopher. And I freakin love it he is the best 💯💯
Lekisha W.
01:13 15 Aug 20
If you’re a blonde go to Ueda, she’s incredible! I had a major hair emergency from trying to do my own hair during quarantine and she completely exceeded my expectations. I walked in with orange hair and walked out with a gorgeous ashy blonde. Thank you Ueda!
Mia A.
14:44 12 Aug 20
Very relaxing environment, lovely and friendly staff. Will return ago
Liz H.
16:42 31 Jul 20
I saw Ueda on saturday for my hair. She did a fabulous job! Ive gotten so many compliments on my hair. I feel so beautiful! She told me it would take about 3 hours which was fine. I had nothing but time. Ive never had a hair dresser be up front and let me know how long it will be. I thought that was very nice of her. The facility is so clean and it smells soooo nice! Even the bathroom was beautiful and extremely clean. I cant wait to come back for more service. Im hoping i can get a facial soon
Brooke N.
13:39 28 Jul 20
Mischa cut my hair today and she was extremely sweet and professional! Amazing results after a much needed hair cut!! Thank you ☺️
Cyndi C.
00:45 26 Jun 20
Felt so good to be back today! Saw Brooke for a wax and she was wonderful. So professional and had a fun upbeat personality. Can’t wait to come back for a facial with her!
Beach L.
21:10 17 Jun 20
Have always had enjoyable services at the spa. I had a pregnancy massage in February which was magical. The receptionist gave me this cute little onesie for my unborn baby. Here he is months later! Thank you 🌱
Heidi D.
14:00 29 May 20
maria M.
01:53 24 Mar 20
Today I revieveved the best massage and facial I have ever had ! As a health care worker it’s very hard for me to relax even during massages ... well today that all changed. Highly Recommend Rae and Angel , I will definately be back for future massages and facials 5 stars across the board ⭐️⭐️⭐️⭐️⭐️
Joanna W.
23:41 01 Mar 20
Carl N.
14:26 01 Mar 20
Up scale, pricey but awesome experience 💪
Jill S.
21:50 19 Feb 20
Cool atmosphere and professional staff. Come here to relax. If you miss your appointment by a few minutes you will have your time shortened.
J R
21:49 19 Feb 20
Julien N.
03:06 13 Feb 20
Always beyond impressed by the service, staff and environment at Complexions! As of recently, I’ve been blown away by how knowledgable the staff are and how incredible they make the spa experiences. Gia did a wonderful job educating me on some medspa and skincare matters & did a wonderful peel and dermaplaning on me, Simone and Sarah were beyond amazing for a couples massage in complexions beautiful couples room, Alex did a fabulous job with my wax and Kejhonna gave me the best pedicure I could’ve asked for! Wonderful facility, incredible staff and great amenities. Best in the capital region for sure! I’ve tried them all and none compare.
Katie O
18:26 08 Feb 20
Anthony does the best deep tissue massage that I have ever had. He consistently manages to unknot and release the hip and lower back issues that I have.
Matthew L.
11:54 07 Feb 20
I just had the most amazing experience! Elizabeth (Liz) is truly amazing! The best haircut ( I'm not kidding!), and what a wonderful treatment. I had damaged hair, horrible hair cut and fear of what will happen to me next.....She did wonders! I left with a beautiful haircut, the best head massage and a full cup of self esteem! Oh, forgot to tell you, she was doing all of it while keeping my 12 year old son( who was sitting next to me) entertained so he will not die from boredom.
Olga B.
01:35 06 Feb 20
Meredith was great!!! I would definitely recommend this place to anyone!
Mike C.
20:45 30 Jan 20
Vincent F.
01:17 28 Jan 20
Eric C.
00:44 27 Jan 20
Best massage and spa in Saratoga
Cathy G.
01:18 25 Jan 20
Great vitamin C facial with Brooke today.
Kellie A.
23:58 20 Jan 20
the owner is super helpful ... very clean and spa like ... some of the guy hair cutters are a bit over the top ..
Fly S.
02:00 12 Jan 20
J W.
07:30 10 Jan 20
Just want to say, I'm changing my 1 star to a 5 star. I went a few months ago for a hair appt. They screwed up royally with this. I was so frustrated, I swore I was never going back. Denise and I played phone tag for s while with what I'm assuming was her trying to reach out and reconcile the situation. I still have yet to talk to her. I decided to give them another try but this time for a massage. Im do glad I did. I requested a deep tissue massage and they set me up with Katie. I will never use anyone else for a massage agsinm she was very professional and knee all the right spots to get into. Hands down best massage ever. Thanks Katie.
Shawna M.
21:58 09 Jan 20
Sweet staff and great therapists. Lovely setting!
Jodi B.
21:30 08 Jan 20
Worth the extra money. Susan is AMAZING.
Shana O.
09:54 05 Jan 20
Kim M.
13:46 30 Dec 19
I love the whole experience of coming here. We have several spass in the area, but the atmosphere in Complexions is far and a way the most welcoming and relaxing. For me, they always succeed in their mission, providing a local day spa that takes you far away from the stresses and to do lists of my daily life.
Lyndsay J.
12:25 22 Dec 19
Hair cut and a shave
charles S.
03:39 21 Dec 19
As I recently stated, I have been going to Complexions for 30 years. That in it of itself, is a testament to a successful Spa. I did say that I felt it was used, which shows just how popular this establishment is. Staff is very accommodating, and professional.I want to thank the owner for immediately getting back to me. All's well that ends well!
Michele H.
14:58 09 Dec 19
Awesome experience recently. Been there several times and always leave happy. It’s always clean and everyone is professional. Highly recommend!
Lexi R
00:13 09 Dec 19
My experience here was excellent. If you are looking for a place to wind down and relax this place is the place. The massage I received was great. Highly recommend!!!
Christie M.
14:54 24 Nov 19
The service was amazing. I went for the first time and got a mani/pedi, 1 hr massage, and facial. Everyone was very professional and the service was stunning. A true day of being pampered.
Alissa A.
05:06 21 Nov 19
So happy I received this experience for a birthday gift. I had Angel as my specialist and she was absolutely incredible! From beginning to the end, she was professional, kind, and super friendly. I made sure to book another appointment with her before I left. The atmosphere, the service, and the amenities are top notch. Highly recommend 😊
Faith F.
01:24 18 Nov 19
A very clean, welcoming, and relaxing environment. Kelly is a truly amazing and talented stylist who takes the time to consult and understand what your hair goals are, and gives amazing results. I look forward to each appointment at this spa!
Samantha H.
15:21 11 Nov 19
A very clean, welcoming, and relaxing environment. Kelly is a truly amazing and talented stylist who takes the time to consult and understand what your hair goals are, and gives amazing results. I look forward to each appointment at this spa!
Samantha R.
15:18 11 Nov 19
Danielle M.
01:18 01 Nov 19
I live in Albany, but after reading the incredible reviews for Angel I decided to forego the Albany location and make the trip up to Saratoga instead for my facial. I’m so glad I did! Not only is she incredibly sweet and clearly so passionate about her job, but the results I got after just one visit with her are out of this world. She listened to my concerns and my skin looks and feels the best I’ve ever felt. In addition to Angel being so wonderful I also found the staff here much more welcoming than in Albany. Knowing it was my first time at their location I was shown around the spa and felt comfortable using all the extra amenities. I made my next appointment before I left and I can’t wait to go back!
Sarah W.
19:53 26 Oct 19
Everyone is always so friendly and inviting! Kelly does an amazing job with me hair, nails it every time! Gia gives the best facials and Anthony does amazing massages! I have yet to be disappointed!
Holly F.
19:30 26 Oct 19
Great place for a massage.
Sean K.
03:25 24 Oct 19
atmosphere, cleanliness and professionalism. Definitely going back there soon.
Jeremie B.
19:39 20 Oct 19
Brittni U.
02:07 12 Oct 19
Such a wonderful place to get a spa treatment or two. I've had a million massages, and this was in my top 10. Kevin was amazing! Tranquil and relaxing...
Staci S.
18:58 10 Oct 19
Stacy M.
01:28 09 Oct 19
Steven S.
11:16 21 Sep 19
Anya is by far the best massage therapist I've experienced..i feel like a million bucks. thank you
Tina C.
14:19 20 Sep 19
Thank you to Ashley R for starting my Birthday off COMPLETELY RELAXED! My first time ever having a massage, was wonderful. I feel amazing, was 100% worth it. The Collagen face mask was really nice too, my skins glowing. Highly recommend!
Michelle L.
20:01 19 Sep 19
Paula W.
19:36 14 Sep 19
Best experience I ever had at a Spa. I was greeted by Kyle who was full of smiles and made me feel comfortable and relaxed. I started with a hour massage with James, highly recommend him, waxing by Juliana she is so Awesome and really knows what she's doing, lastly nails by Jenn who made sure I had wine and a healthy snack. Thank you Jenn!! Everyone was very nice and very professional. I mean they all seem like they enjoy their job. My experience was so wonderful that I'm going back within a month. Thank You!
Gloria E
00:44 14 Sep 19
Went here for the first time and had an 11 am appointment for a gel manicure. First of all I waited almost 20 minutes past my appointment time before I was brought back. For a $50 dollar manicure I was really expecting something special. I didn’t receive a hand massage or any lotion after my manicure. It is also the worst manicure I’ve ever received. My nails aren’t even. The paint is super thick and uneven and she didn’t paint the sides of my nails. The polish also doesn’t go down to my cuticle. Super disappointed and will not be returning or recommending this place to anyone.Edit to add: The manager, Denise, reached out to me directly to resolve the experience I had at the spa and I have to say I was incredibly impressed with the customer service! I did go back and get my nails done again (a gel manicure) and they came out much better than the first time. Overall a much better experience with a more experienced nail technician.
lily C.
12:39 11 Sep 19
Desiree W.
16:35 09 Sep 19
So very relaxing!😍❤ My happy place!
Stephanie H.
15:33 05 Sep 19
Wonderful facial with Jordan today!...Lovely spa--be certain to allow yourself extra time to enjoy the relaxation room, sauna and steam room...Book well in advance for special dates (even one year away). Nice that they have evening hours, too.
Toni-Lynne C.
19:27 23 Aug 19
Kevin does a wonderful job teaching mindful meditation. I wish it was offered weekly.
Corin Sherwood K.
02:22 23 Aug 19
Loved my facial! My specialist was great and knowledgeable. I was shown around by a very nice attendant. I felt the front desk staff were kind of rude, like I was bothering them during check in and out. Overall, a generally nice time.
maria K.
00:56 14 Aug 19
Stacy M.
16:18 07 Aug 19
Lowest prices
Bill K.
13:01 07 Aug 19
Did a nice facial, but no one offered me a drink
Vernona S.
22:01 06 Aug 19
Wonderful experience! Staff couldn’t have been nicer. Planned a ninety minute soak/massage...stayed four hours enjoying the rest of the facilities;))
Donna E.
20:34 06 Aug 19
Just had a therapeutic massage by Melissa. She listened to my problem areas and gave me a wonderful massage. 💜
Sue J.
18:06 01 Aug 19
Jennifer B.
15:09 21 Jul 19
I had originally went in for a “fluff and puff” facial. After talking to me about my concerns and looking at my face Alex, my technician recommended the vitamin C one - It smells as good as it fells. He also did some dermaplaning - loved it! Can’t wait to go back!
Kerri S.
20:33 19 Jul 19
Thank you for making my mama spa day amazing!I highly recommend Donna for a pregnancy massage as she knew exactly what to do to make me feel comfortable and relaxed. Ethel at the nail salon was awesome too.Everyone is super friendly and I will definitely be back after delivery!
Rahel G.
14:59 15 Jul 19
Best local day spa. It's friendly from the moment you walk in. Anyone receiving services can use the sauna and relaxation room for free. You can get massages, hair services, manicures, pedicures, makeup up services, skin care services. There are products for purchase for beauty, self care and gifts. Enjoy a glass of wine and a warm cookie while you get pampered. Buy services in a bundle to save money. After you're done you can hang out near the water feature in the back patio and enjoy the sun.
Christin C
12:57 13 Jul 19
Love my hair color and cut. Great job
Karen T.
12:07 11 Jul 19
Went back to Complexions today after some time away. Such a relaxing day that I love treating myself to from time to time. Always have a great experience with Angel (esthetician) and Susan (massage therapist), but today I found a new favorite in Kevin. He gave me an amazing therapeutic massage that reminded me of how great I felt after my first ever massage. He was very skilled and talented at his craft, and kind too. The only stress I anticipate is in choosing which great therapist to book for which amazing service next time around.
Michele Lamont J.
01:20 23 Jun 19
Christine C.
10:34 15 Jun 19
My fiancé and I had a couples massage last Friday. A pregnancy massage for me and a deep tissue massage for him. Anya was AMAZING and I felt so so good during and afterwards. The pregnancy pillow was the best thing I’ve ever used. I wish I had one for home :) Jenna was my fiancé’s massage therapist and he had a great massage as well! Luxurious atmosphere. I’ll be back again before and after the baby! Thank you Anya!
Teri L.
23:13 12 Jun 19
Great place, calm and elegant atmosphere. A bit pricey but great service.
alpha W.
23:49 03 Jun 19
it's an amazing spa...check it out
Diane M.
01:10 01 Jun 19
I always leave this place relaxed and rejuvenated. Staff and facility are amazing!!
Adelina B.
01:39 25 May 19
I received a wonderful relaxing massage from Kevin! He was so kind and has a great personality. He had me feeling like a new woman!
Sarah I.
19:30 17 May 19
Head and neck massage is AMAZING!! Only place I will get a pedicure. So clean and professional!
Destiny C.
00:47 12 May 19
Paul S.
19:33 10 May 19
Giuseppe is the man. I am super picky when it comes to my hair. Tried him out about a year ago and I refuse to go anywhere else. Always gives me a sweet fade and makes sure I like it before I leave. Staff is always pleasant and helpful when I check out. Although it's not a typical barber shop I highly recommend for men's haircuts.
Levon D.
18:39 01 May 19
Ask for Kate when booking your facials. She is absolutely terrific. She does a wonderful job, knows her stuff & has just the most relaxing vibe.
Leanne Applin R.
13:15 27 Apr 19
Had such a great relaxing time with my sister it was a great experience
Michelle M.
18:40 19 Apr 19
Lyndsay J.
21:55 15 Apr 19
Friendly and peaceful atmosphere
Ramon R.
13:42 21 Mar 19
Great massage, great staff but locker room is too small, lockers are too small as well. Steam room isn't great, you can't see anything when you're in there-not safe. I've been in steam rooms before so I know what they're supposed to be like.
Brianne P.
20:31 13 Mar 19
One word, Anya! Honestly the best massage I’ve ever had. I Immediately let my boyfriend and friends know that they should request her from now on, same as I’m going to. Thank you Anya!!
Regina T.
01:40 13 Mar 19
I really enjoyed my visit at Complexions spa! My facial was lovely and I can't wait to go back and get a massage soon! The spa was very clean and everyone was so nice! So relaxing!
Angelina R.
01:51 08 Mar 19
My wife convinced me that I needed a massage so I decided to try Complexions Spa. Am I glad I did! I had a great massage from Susan and went back for a facial from Kate! I highly recommend Complexions Spa. Friendly staff and beautiful spa!
John E.
05:31 07 Mar 19
I Love Complexions! I get a few massages each year and everyone is very friendly and accommodating. It's the only place I go for a Spa Day :) I live in Saratoga but have been to both. Highly recommend!
Michele R.
11:53 06 Mar 19
Alice T.
22:36 03 Mar 19
This was my first visit and I had a deep tissue massage. It was very relaxing! I enjoyed my experience and look forward to another visit 🥰
Michelle H.
18:20 03 Mar 19
Just came here for a blow out, DYLAN was the best blowout I’ve ever had!!! He listened to exactly what I wanted and was gentle and could carry on a conversation!! I will be coming here every Friday for now on! BOOK WITH DYLAN!
Waxing By N.
21:47 01 Mar 19
1st time, 💘d it, facial, 👀 and 👄 treatment Aamazing experience 4 me..lea is fantastic
Error E.
20:54 22 Feb 19
I have been to complexions several times and it's always a great experience, but the problem I have is if you pay for a 60 Minute massage and they call you in at 9:15 and end your massage at 10am you're paying for 60 minutes and actually only getting a 45 minute massage. This has happened to me several times and again with my mother yesterday. We were there early and ready at nine and they did not come to get us till 9:15. For the price you should be getting your full 60 minutes. Very frustrating.
Angie B.
12:50 18 Feb 19
everything. their services are gorgeous and the spa is breathtaking
Neyda F.
14:28 14 Feb 19
I’ve had multiple massages with Courtney FitzGerald. She is amazing!
Megan S.
06:22 12 Feb 19
I've tried a number of spas in the Capital District and Complexions Saratoga is by far the best. From the moment you walk in the door, you are treated like a special guest. The staff are all very professional and are very skilled. They listen and respond to requests and create an atmosphere that is both friendly and luxurious. I wouldn't go anywhere else.
Amy B T.
15:23 02 Feb 19
I went here for the first time last Friday on a spur-of-the-moment decision to cut my hair. I was booked with Kevin who listened to my hair saga, offered his thoughts, and then crafted an amazing style. He taught me how to dry it and how to manage it in between shampoos, and it’s been easy! The complements keep rolling in! Thank you. ❤️
Deb V.
14:27 31 Jan 19
Head and neck recovery is perfect if you work at a desk all day!
Dawn OToole H.
21:11 24 Jan 19
Наталья С.
01:47 24 Jan 19
It was my first time expierencing Complexions I treated my best friend and myself to a facial and it was amazing, just what we needed! I cannot wait to go back!
Deanna D.
07:07 22 Jan 19
The best staff from manicurists to facialists to receptionist. I am so happy to be a customer here.
Gina C.
06:05 22 Jan 19
I absolutely love the relaxing atmosphere and fantastic service.
Mikaela R.
21:50 18 Jan 19
I received a gift certificate from my son for Christmas and told him he could get that for me for the rest of my life! Beautiful facility overlooking Congress Park. Great sauna and steam room. Spa products and gift ideas throughout for hair, face, body, baby, and more. I cannot recommend Ashley and Mia enough. Going back!
Gail B.
20:41 08 Jan 19
Kristen H.
02:15 06 Jan 19
Love this spa for their mineral baths & massages. Best atmosphere in Saratoga Springs!
Georginna Q.
02:40 05 Jan 19
Bought a gift card, staff is super friendly and knowledgeable.
Jeff M.
20:11 01 Jan 19
Danielle M.
15:27 21 Dec 18
i go here monthly all because of this girl
—>Luciana - she is caring kind and can see just what knots need to come out and so so much more genuinely cares for humans- thankful for all she does ❤️ my life has been changed by this place the years I have been going!
—>Luciana - she is caring kind and can see just what knots need to come out and so so much more genuinely cares for humans- thankful for all she does ❤️ my life has been changed by this place the years I have been going!
Jen H.
21:48 17 Dec 18
Great place, very relaxing
Mary Beth E.
20:20 17 Dec 18
Ralph O.
00:22 14 Dec 18
Amber B.
16:13 13 Dec 18
Dierdre P.
19:20 21 Nov 18
Great place to pamper yourself. Too bad spa attendance and customer service are very poor quality vs 2 years ago. But artistic and creative writing on the tips envelop are great.
Irina M.
18:50 18 Nov 18
Mena Iannelli F.
11:05 15 Nov 18
Patricia R.
15:11 11 Nov 18
Spa is great as great is steam room. Spa attendance done lousy job by picking old towels and cleaning place.
Irina M.
03:59 08 Nov 18
I felt pampered from the moment I walked into the place; I was shown around, giving a luxurious robe and relaxed in the relaxation room just before I had a wonderful massage by Ashley. Following the massage I was told I could take as long as I wanted in the steam, sauna or relaxation room. Since I was there with some friends for a birthday party, we were given a complimentary glass of wine or champagne. We were all able to shower off and get ready in the beautiful locker room for our next event out. Truly was a relaxing night; thank you so much!
Tonya C.
16:48 07 Nov 18
went to complexions for the serenity experience. it was amazing. every service was thorough and relaxing. felt like a billion dollars when i left.
Steph F.
11:47 04 Nov 18
Loved everything about the spa. There could be more parking available.
Clifton R.
00:46 04 Nov 18
Nadine R.
16:02 21 Oct 18
I love the Facial!! Jordan did an amazing job! Thank you
Dianne V.
16:03 20 Oct 18
great facial! the relaxation area is very serene. very friendly staff. definitely would recommend!
Thalia M.
20:22 19 Oct 18
Excellent experience! Simone and Anthony were an amazing tag team for the couple's massage that my husband and I had. The facilities are very nice as well.
Leandra H.
19:30 13 Oct 18
Schuyler T.
17:56 13 Oct 18
Kate O.
14:56 08 Oct 18
My favorite place!!
Jacqueline B.
03:16 06 Oct 18
I had many different hair stylists but never ever like Kelly at Complexions !
She took such great care and listen to what I wanted my hair never felt or looked better !
I only can recommend her and looking forward to see Kelly again !
She took such great care and listen to what I wanted my hair never felt or looked better !
I only can recommend her and looking forward to see Kelly again !
Stefanie M.
13:59 29 Sep 18
Deborah D.
23:20 26 Sep 18
Lovely atmosphere. Talented staff. Very relaxing. Amazing services. Competitive pricing.
Carolyn D.
17:18 18 Sep 18
For the money, this is 3.5-4 stars. In a way it's a good deal, but in another way it's kind of expensive. I'd come back I guess, but it's not on my top list of things to do. The staff was pretty good overall, the facility was pretty nice, the price reflected.
Nick H.
02:25 05 Sep 18
It is so peaceful the employees are very nice and the view of Congress Park is beautiful Angel is great Esthetician
Mary Van Buren A.
05:28 03 Sep 18
Faith M.
23:21 30 Aug 18
Natalie M.
16:24 26 Aug 18
Deb H
21:06 23 Aug 18
Great experience
danielle S.
15:48 17 Aug 18
Nice Place
Yvonne B.
21:08 16 Aug 18
Donna Marie M.
18:00 11 Aug 18
Best service and friendly masseuses in a clean environment.
Solomon B.
17:11 07 Aug 18
Great service, beautiful spa. Always leave feeling amazing!
Kyle S.
00:14 31 Jul 18
I have been going to Complexions for years and I love the entire experience including the sauna, steam room, and rain shower room after my relaxing massage. In the past, I have gone to James as my masseuse but he no longer works there. Does anyone know where James went?
Jill M.
01:35 29 Jul 18
Complexions Spa Albany is my 2nd home. From the minute you walk in to the minute you leave, Complexions is the total Treat Yo Self experience. Today I indulged in complimentary Prosecco, mango smoothie and a snack during my Brazilian Blowout followed by a wax. Michael gave me a tour of the spa and encouraged me to relax in the lounge. When I picture complete relaxation and self-care, Complexions is it! I won't go anywhere else -- it's all here �
Caitlyn J.
23:26 11 Jul 18
Had my 1st experience at complexions spa. From the moment I walked in , I was relaxed. From the fountain at the entrance , to the atmosphere. The staff was friendly and accommodating. While I was in the relaxation area waiting for my service , the attendant kept asking if she could get me anything. Then I had the Saratoga mud wrap. It was amazing !! My skin glowed the test of the day ! What an amazing afternoon.
Tracy Whittaker S.
11:05 07 Jul 18
Christopher B.
12:28 03 Jul 18
My first time and I enjoyed everything about the place! The service was amazing, staff was friendly and helpful. The place was beautiful. Will definitely be coming back.
Erika S.
10:54 01 Jul 18
This was my second time at Complexions for a massage with Anthony and I left feeling so relaxed and even scheduled my next massage before I left. Everyone is so nice from the moment you walk in the door.
Lisa M G.
21:34 21 Jun 18
A+ Angie! She really does a wonderful facial. Everyone is so nice... excellent service... beautiful facility...Mia did a great job cutting my hair.
Rebecca P.
00:18 21 Jun 18
Good massage and a very relaxing afternoon
michael G.
20:01 11 Jun 18
Natalie D.
22:49 31 May 18
Fancy place and loved my bath but massage room was very small. Nice place though
N M
11:12 29 May 18
Back in February 2017, I had a hair stylist appointment for my engagement shoot that was canceled at another salon due to snowy weather in the Albany area. Last minute, Complexions was able to fit me in! This was such a relief because I was traveling from the Boston area and knew nothing of the salons in town. The salon did such an incredible job with my hair styling for the engagement shoot (a blowout with waves, and it survived our snowy photo shoot!), that I reached out shortly after for my wedding hair and makeup. During my hair and makeup trial, Christopher did such a wonderful job! He really listened to me, and helped make me feel like such a special bride! On the day of my wedding (December 2017), my now husband visited the spa for booked shaves with the in-house barber. He and his groomsman also used the sauna - they had such a great day! Back at the hotel, Christopher and his assistant stylist did a great job with me and my bridesmaids. We had so much fun getting ready! Everyone looked amazing! Also, once again, my hair survived my wedding reveal in snowy weather! Thank you so much, Christopher! Also, the woman in charge of booking wedding services was so organized and on point. I was a very detail-oriented bride, and the staff always impressed me with how organized they were!
Kristin G.
20:44 24 May 18
Cain A.
17:03 22 May 18
Illia H.
06:41 14 May 18
Complexions always delivers and never disappoints. Every member of their staff is welcoming, kind and professional. The ambiance is unmatched to any other spa in the area and each of their therapists will exceed every expectation you may have for a relaxing and rejuvenating experience. David and Susan are of my absolute favorites. (Massage therapists) and Angel (esthetician) Treat yourself to an afternoon or an hour. You will be thankful you did.
Kiki W.
13:15 13 May 18
Kayla M.
03:03 09 May 18
Noel L.
15:40 01 May 18
Brittany Aprile D.
13:48 26 Apr 18
Matt L.
21:16 25 Apr 18
Serene atmosphere. Professional staff and they are really nice and helpful.
Gavou M.
13:31 24 Apr 18
Raney G.
03:26 20 Apr 18
Elizabeth L.
16:02 18 Apr 18
Had an amazing pregnancy massage with Brianna! Highly recommend!! ��
Annie D.
03:42 14 Apr 18
Ikhlas A.
19:20 11 Apr 18
Kate O’Grady is a gift. A genuine, kind and passionate soul who cares so much about every person she meets. She takes your concerns seriously and does an incredible job at helping you find solutions catered to you! Her hands are so gentle! This woman knows exactly what she is doing!
Osman S.
02:45 06 Apr 18
They are very professional and go out of their way to make sure you are relaxed and pampered. They also did my wedding hair and makeup for me and all my girls and they did an amazing job!
Trudy B.
13:52 04 Apr 18
Jessica S.
15:02 30 Mar 18
I so enjoyed my day at Complexion’s Spa For Beauty And Wellness in Saratoga Springs yesterday! I have had the luxury of visiting many spas over the years at many different locations and so often I find the employees to have pretentious attitudes. I found the staff at Complexions to be professional, friendly and so very sincere. I cannot wait to return. Thank you all.
A very happy customer
Deborah Tuttle
A very happy customer
Deborah Tuttle
Deborah T.
15:12 20 Mar 18
Relaxing Experience Really Enjoyed The Therapeutic Massage And The Spa Pedicure As Well
Spontaneous L.
16:04 19 Mar 18
Always go here for husbands birthday. Annual massage. Always so relaxing.
Tabitha L.
12:35 19 Mar 18
This place is epic! My massage was amazing . I will defenitly be going back and I can’t wait !
Meg H.
23:06 16 Mar 18
Good service, clean facility and very friendly staff!
Litz P.
00:59 10 Mar 18
Beautiful , relaxing salon. Love my new look!
Christine T.
00:54 07 Mar 18
Sara W.
11:37 25 Feb 18
one of my favorite places on earth. i literally daydream about it. come for a facial and leave 8 hours later after hanging out in the lounge all day.
Gabrielle S.
01:00 16 Feb 18
Very friendly and a relaxing environment.
Jhvonne H.
00:03 11 Feb 18
C O
01:57 29 Jan 18
Kayla P.
20:48 28 Jan 18
Second time I have gone and still love it ! My LMT , Fee, was awesome ! My sister loved her LMT aswell, Ashley R. Thank you ! We’ll be back!
Jennifer F.
20:03 24 Jan 18
Emily H.
14:22 24 Jan 18
Kristin Townsend S.
20:14 21 Jan 18
I love this spa, it's my favorite in the area. The treatments are always a pleasure and are sure to relax. I love getting the nourishing and rebalancing facial as I can always see a glow afterwards. I love their infused water and snack bar. The smoothies are great as well. I would recommend this to anyone in need of some good r&r. This is my fourth visit and there will definitely be more to come!
Katie L.
15:13 15 Jan 18
Very nice people
Katherine M.
23:05 10 Jan 18
My massage was amazing. I am so beyond grateful for everything Shalaon did for me. From now on she is the only one I'll be going too!
Ceilidh D.
01:41 09 Jan 18
Karen N.
15:18 07 Jan 18
Allison B.
21:26 31 Dec 17
Amy F.
15:05 30 Dec 17
Maria K.
22:09 28 Dec 17
I may be biased because I used to work here, but this is the best spa in Saratoga Springs. I always leave feeling relaxed and rejuvenated. I highly recommend Laura or Brooke for facials!
Zac H.
00:02 27 Dec 17
I enjoyed a relaxing spa day atComplexions with my daughter. The staff and therapist were great!
Susan P.
15:19 24 Dec 17
Rachel S.
02:49 24 Dec 17
This was truly an amazing experience! I will definitely be back!!!
Nicole A.
01:07 24 Dec 17
Michael C.
11:41 22 Dec 17
I've been about 6-8 times over the past two years for massages. I really enjoy the massage and my therapist is great. I've always been thrilled by the quality of service of the masseuse.Checkout is always a nightmare. First, there is always a line and I always have to wait 5-10 minutes. Then there is always an issue. Whether they won't accept a coupon, or they can't find your account, or bill you incorrectly...I've never been able to just pay and leave. Finally, as others have pointed out, checkout staff are less than friendly.It's a shame, I get a great massage but always leave stressed from the checkout experience.
Tom C
02:55 21 Dec 17
Heather L.
22:12 07 Dec 17
Christina D.
14:49 26 Nov 17
Heather B.
18:56 18 Nov 17
I have been a client here for years and love it. Staff here are well trained and assist you to do the right things after the massage. Make an appointment today.
Timothy C.
01:53 18 Nov 17
Sarah M.
03:34 17 Nov 17
Bonnie Earing H.
01:57 17 Nov 17
April M.
02:08 11 Nov 17
Amanda M.
01:58 11 Nov 17
Kara D.
01:06 10 Nov 17
Nicole S.
13:00 03 Nov 17
Jessica P.
00:04 29 Oct 17
M E.
09:44 26 Oct 17
I would definitely recommend Complextions to anyone who needs some pampering and relaxation. Everyone goes out of their way to make your experience the best. I love my manicure and pedicure, Gem always does a great job!
Jane N.
23:24 23 Oct 17
Johanna O.
16:51 23 Oct 17
Thank you for helping me to celebrate my daughter's Unforgettable21st Birthday Spa Day!!!😘
Chantal M.
16:46 22 Oct 17
Sandy B.
21:03 19 Oct 17
I love it here. ALWAYS clean and professional no matter what you get done!
Courtney W.
20:26 18 Oct 17
I had a wonderful relation massage. Katie is the best!! I also had a pedicure while there and the polish has started to slid off after only 3 hours of being on ... like it didn't ever dry. Other than that a beautiful spa, and wonderdul staff!! I will be back!
Kim D.
21:07 06 Oct 17
I had my bachelorette special day here and it was so perfect (thanks to my bridal party and the staff) It was so relaxing and everyone was friendly and accommodating. A dream experience that I wish I could do again and again.
Laura J.
11:25 30 Sep 17
Everything was amazing and would love to come back again
Jasmina T.
21:39 29 Sep 17
Willena H.
23:54 27 Sep 17
I have been going to Complexions for years and I thoroughly enjoy my time there. The atmosphere is serene and welcoming. I have used many of the services offered and have always had a wonderful experience.
Nancy A S.
18:39 21 Sep 17
Beautiful wonderful inspired luxury. No where else in the capital district can compare to this establishment. This place is for those looking for the ultimate when seeking a day of guilt free pampering. Unisex services are available. Definitely worth the price. Plan to spend the day and do it up right
Bates V.
21:41 06 Sep 17
Christopher is a genius colorist. Great services and relaxing atmosphere.
Michelle Heyward C.
13:09 04 Sep 17
Always a wonderful experience. Beautiful facility overlooking Congress Park in Saratoga Springs.
Stacey S
17:47 21 Aug 17
Sharon D.
20:12 05 Aug 17
Arti W.
16:52 05 Aug 17
Great facility and fantastic massage, however….the biggest issue I experienced was that my 90 minute massage only lasted 80 minutes. The massage was $139 for 90 minutes and I was looking forward to relaxation and every minute I was paying for. I was not going to reference this here but the customer service that followed the shortened massage time was below par. For the “inconvenience”, I received a small gift bag with some free samples and two cards each for $10 to try another NEW service. What if I didn’t plan to return to that facility? I don’t want the free samples. I was told that they fixed me a gift bag rather than discounting my service that was cut short because I already had a voucher I brought in for $20 off my first visit as a first time customer. One thing has nothing to do with the other. I was not going to push the issue since I brought it to their attention and I did not want to spend more time hashing it out, but this was not the service I expected based on the reviews I read about this location. I am disappointed in this. Prior to my service, there were a couple additional issues. I arrived over 2 hours before my service to relax and, upon checking in, I was told my masseuse was Danica but I had been told twice via phone that it would be Drew while I was booking my massage the week before as I requested a male. After I was checked in, I was told to enjoy the facility and relax. They would follow up with me to let me know what they could do and I may have to change my time (and my husband too since we were booked at the same time in different rooms). After some time they worked it out by moving our services up a bit so we’d both start at the same time and I'd have a male masseuse. Our appointment time passed as we waited in the relaxation room. Then, his masseuse came to get him a couple minutes after the appointment time started and mine a couple minutes after that (mine arrived 5 minutes late). No big deal as I figured since we had arrived on time (way before, actually), our masseuses would adjust their time accordingly so we would still have 90 minute massages. My massage was complete before my husband’s. I happened to have a watch in the pocket of my robe so I was surprised that I had not received the full time. I thought maybe they included prep time in their service time (would be highly unusual) but the desk attendant confirmed that the stated time should be the time of the actual massage. This was such an unfortunate first time experience here. As a side note, they should update their prices online as they are less than the prices charged (their in-house brochures are up to date). Also, their website just loads continuously when you try to make an appointment online so you must call to schedule. And, while the steam room, sauna and rain shower are so lovely and relaxing, they should be sure to inspect the drains for the shower regularly. I showered while I was there and water ran into the hallway of the women’s lounge due to improper drainage so I had to alert the attendants.
Tara S.
03:20 30 Jul 17
Ambiance is so relaxing, great professionals
Mary A.
12:42 26 Jul 17
Had 2 great haircuts with Bonnie! Lovely spa, very relaxing
Leah S
17:22 20 Jul 17
Lots of services available. All the staff was friendly.
Kim G
16:22 08 Jul 17
Sara C.
14:15 07 Jul 17
Helpful and friendly staff. Clean environment. Exceptionally personal attention.
Joyce B.
20:10 03 Jul 17
This was my first time at complexions. I scheduled a massage and not only was it a wonderful massage, the whole experience was amazing. The robes, slippers, herbal tea, lemon water, sauna, steam room, amazing shower, etc. made everything feel so luxurious. I loved it and will definitely go back.
Taylor C.
21:08 29 Jun 17
Easily the best facial I have ever received! Everyone is so friendly, and I felt truly pampered from start to finish. I also love that all amenities including the relaxation room, sauna, etc., are available for use with any service. Would highly recommend!
Gail Carmichael S.
02:20 29 Jun 17
Doug Elvis W.
01:47 28 Jun 17
Dez B.
12:46 25 Jun 17
Elizabeth C.
02:48 19 Jun 17
Katherine P.
21:27 14 Jun 17
Barbara Schech F.
10:42 05 Jun 17
Janina Plewako M.
13:32 03 Jun 17
I struggled with 3 or 4 stars. They're nice enough. Good services and people generally but could use an update. Last time I went the sauna was down...I would have liked to have been notified at booking as we came very early for it (also have a steam room that was functional). Just missing some things you would expect. Mostly in the locker rm area. Definitely on the higher side pricewise. If the price point was lower my rating may have been higher but my expectations for that $$$ are higher.
Amber R.
13:26 03 Jun 17
This is absolutely the best spa in the Tri-Cities area. And believe me I have been to each and every one. You always feel relaxed and fully taken care of, and the relaxation room is heaven on earth. I will never go to a different spa again other than when I'm on vacation.
Cathy Schermerhorn C.
19:42 09 May 17
Truly the best spa experience I have ever had I would recommend it to anyone
Caroline C.
01:30 07 May 17
Had a massage with Evelyn, very relaxing!
Thank you!
Thank you!
Jackie D.
20:17 03 May 17
Nic L.
15:12 23 Apr 17
Sarah A.
17:32 22 Apr 17
Had a outstanding facial on three different occasions with Heather, then Carrie, at the Saratoga branch and with Amy at the Colonie branch! I highly recommend the Vitamin C facial. I had a wonderful experience, my skin looks and feels so much better!My friend received the nourishing facial each time and loved it.I had a massage with Felicia at the Colonie branch on Wednesday, it was fabulous! Thanks Felicia!massage from Felicia.
Mia C.
16:22 21 Apr 17
Can I say amazing. The place is clean and has a relaxing vibe. While you wait for your massage therapist your waiting in the relaxation room (fusion water, teas, cookies and fruit). David did my massage and he was awesome, he worked extra hard on my tension spots. Leaving the spa my body felt like heaven and i was so relaxed!!!
LC82 C
12:23 15 Apr 17
Got a 2-hour massage here with my husband for his birthday! It was so wonderful.
Tabitha L.
15:13 02 Apr 17
Very relaxing and seemingly knowledgeable staff. Take advantage of the sauna, sun room and steam room. All of the complementary refreshments are great. You could go for a quiet meditative experience or go with girlfriends for a rejuvenating fun day. The day I was there they were short staffed so the refreshments and some other things were not stocked as they should have been but overall I would highly recommend this place!
Elizabeth F.
11:58 27 Mar 17
Terri J. S.
15:56 23 Mar 17
Gregory K.
01:52 22 Mar 17
All the workers are extremely nice and the message and facial were fantastic.
Brinn M.
14:20 20 Mar 17
Steven S.
13:32 20 Mar 17
Had a great massage and the atmosphere was peaceful and relaxing
Matthew N.
13:29 20 Mar 17
Such a great massage and experience! I'll try to make it back from Tacoma soon! Thanks Susan!
Courtney Ann F.
18:53 19 Mar 17
Kaylyn C.
18:51 19 Mar 17
Great experience! Can't wait to come back! Susan Latz was the most amazing LMT ever!
Mary H.
18:33 19 Mar 17
Best spa I've been to, hands down. I love the fact you can use the relaxation room, sauna, steam room & showers no matter what service you do here! I had a gel manicure with Kay and she did wonderful, I got several compliments on it all day long! I visit my brother here in Saratoga, so I will make this a necessary stop every time I come :-)
Toni S.
11:22 12 Mar 17
Lauren S.
17:56 05 Mar 17
Great atmosphere, staff are wonderful and spend lots of time with you. Love the atmosphere, music, sauna, view and products. Had a facial today which is always so much more with the hand and foot massage that goes along. Thanks Heather!!
Mollie K.
02:07 26 Feb 17
Made an online appointment with Emmi. Was greeted right at the door and offered a beverage. Emmi is fantastic! LOVE my haircut. It's short and sassy and it's a style that I can recreate by myself with ease. Highly recommended Complexions and Emmi.
Christina S.
03:02 09 Feb 17
Celia H.
15:54 29 Jan 17
The makeup artists here are wonderful (Carrie and Olivia are the two I have had experience with) and we came here for my sisters wedding hair and makeup. I also had gel nails done recently and was very pleased. Make sure you go up to the relaxation room if you have time, it's great back there.
Lindsay J.
21:43 15 Jan 17
Anand Kumar V.
20:13 14 Jan 17
The absolute BEST experience at a spa that I could dream of. I was so relaxed!!! You get brought into this great womens area/room where you're given a robe abd slide on slippers. You're shown the rainfall shower,sauna,and steam room that you can use before or after your service. I then waited in this amazing four seasons type of room where I sat on a comfy lounge and drank tea. I had an hour massage with drew and it was the best massage I've ever gotten. I didn't feel rushed after at all. I took an amazing rainfall shower and relaxed some more. What a wonderful experience. I can't wait to go back!
Grace B.
21:20 08 Jan 17
S. G. C.
14:17 29 Dec 16
This spa is beautiful and Stephanie was great, will definitely go back
Rose Cappadona S.
20:14 18 Dec 16
Frank S.
02:09 02 Dec 16
I enjoyed my experience! The staff was utterly fantastic. They were very welcoming and helpful especially the owner who provided perfect customer service. I will definitely come back.
Piera C.
00:54 01 Dec 16
I started going to complexions about 8 months ago for chemical peels with Denise and I can not thank her enough. She has literally changed my skin completely. I went from struggling with severe painful acne, to smooth clear skin that I am 100% confident with- all because of consistent visits with Denise. If you are battling acne I 10/10 recommend complexions!
Somer C.
21:06 20 Oct 16
Dori S.
12:17 13 Oct 16
Barbara B.
18:32 02 Oct 16
Ann
16:27 28 Jul 16
Tyler I.
10:39 13 Jul 16
Marian W.
12:45 27 Apr 16
I just came from Saratoga where I had a facial with Laura C. She is simply the best! I won't go anywhere else!
Clare D.
00:52 21 Apr 16
Laura K.
13:59 19 Apr 16
I loved it here. Jess cut and colored my hair and I'm so happy! Will definitely be back :)!
Sarah T.
16:49 06 Apr 16
Every time I go I leave even happier than the last! Cuts, colors, blowouts everything is amazing here. Go see my girl Jen for your next visit!
Hayden B.
16:06 24 Mar 16
Liv D.
11:55 06 Feb 16
The best spa in the capital district. The service, the atmosphere and the individual attention we received was second to no one in this area for pampering and relaxation.
Christina Ames R.
15:56 31 Jan 16
Our reservation was messed up so the owner went above and beyond to correct the situation and make sure we were happy. Excellent customer service! The one star deduction is for the two service providers I had trying to hard to sell me product.
Meghan Connolly H.
17:16 28 Dec 15
Amazing experience. My third time there and all of the staff are friendly. Complimentary makeup with my facial. Made my birthday very special!
Laquanya H.
14:19 10 Nov 15
Reggie J. B.
13:41 08 Nov 15
Love, Love, Love. They really know how to treat their paying customers. My experience was excellent. They saved me from an event that I was going to and needed service at the last minute. Worth the money!
Anne Rosie Keen Murphy D.
20:22 02 Nov 15
Amazing place, felt welcomed as soon as we walked into the place. Very inviting, friendly, and relaxed environment! Exceeded my expectations but far!
Matthew C.
16:30 26 Jul 15
Alexis A.
17:10 06 Jul 15
Mixup on the times that they had us scheduled for. Staff did work to fix the situation but was a little stressful because the times were put in the system incorrectly. Massage was good and enjoyed our experience after we fixed the mixup.
Ashley S.
15:59 06 Jul 15
Edit: Since the incident below, my wife and mother-in-law have actually been back to Complexions and had an excellent time. The treatment staff are top notch. I sincerely appreciate that the manager more than made up for the incident with the front desk staff, so I am upgrading my review to 4 stars. However, I must say they need to do some serious customer service training with the front desk staff. If the manager is excellent with it, the front desk should be too.Recently, my wife and her mom had a series of appointments scheduled for this place, on a week day, and they both took the day off from work. When they showed up, the front desk manager said their appointments were "lost". They had a record of my wife's call, but no record of a series of appointments. My wife had a list of appointments ready, but the front desk manager insisted they did not exist and then proceeded to humiliate my wife and make her feel awful until she left.I tried calling the front desk 3 times, no one answered and it went to voicemail each time. Finally, I called the manager and spoke with her. She was able to get my wife and her mom in for a massage that day with some very nice perks added, to make up for their less-than-stellar experience with the front desk. While I do appreciate that, I initially left a one star review here for the sheer fact that the front desk Manager completely lacks customer service skills. Thankfully, the owner of the spa does not. However, Google doesn't seem to allow me to delete my review, but I can edit it. For the follow up and rescuing of a very important spa day, I have upgraded my review to three stars.
Brendan M.
14:04 24 Jun 15
Thank you, thank you, thank you to Zachary for the wonderful job with hair and makeup for my son's wedding! It was perfect and I couldn't have been happier!
Patty Lohrman F.
10:42 22 Apr 15
Best massage ever! I did a jig after I felt so good.
hsgcoun
01:56 13 Apr 15
Awesome!!! From check in to check out the staff was super friendly and attentive!! Kelly, my masseuse was spectacular. She had just the right pressure. I felt like a new woman when I left!!
Sally E.
13:12 10 Apr 15
Ashley S.
11:27 05 Apr 15
Ellie does a great job cutting my curly, difficult hair!! And chatting with her during each visit is always fun. Highly recommend her for short hair enthusiasts & curly folks. The reception desk is always pleasant & professional. And the email reminders rock.
BA S.
17:35 23 Dec 14
I love, love this place and Sarah is an amazing stylist. All the staff here are very professional and incredibly friendly.
Rachel T.
14:40 28 Nov 14
Micheal Rich did a great job cutting and highlighting my hair!!!!He was so professional! He did an amazing job, I would recommend him to anyone!
Tricia B.
19:15 21 Nov 14
Linda Richards D.
17:52 25 Oct 14
Incredible staff customer service. You know you're a Rockstar when you're treated like one! My first time here and my Salon Service was a color and cut. So happy I found my new "hair home". Thanks Ann Marie
Teresa Otranto P.
17:22 04 Oct 14
Courtney F.
23:18 27 Aug 14
I have gone to Complexions for massages and hair and am always thrilled with how I feel and look when I leave. Jessica is the best for hair! Can't say enough positive about this place. If you haven't given them a try, it's time.
Jessica F.
19:31 30 Jul 14
Best facial I've ever had outside of LA. I was in town for a conference and tried the wrinkle repair facial. Loved it! Also had a mani while I was there. Enjoyed that too, but I would certainly recommend the wrinkle repair facial to anyone!
Natalie R.
14:17 14 May 14
Complexions in a relaxing oasis in Albany. I went and had a facial a few weeks prior to our wedding. Sophie was amazing and my skin has never felt better!
Kristina K.
19:03 13 May 14
Yea....
Kaitlyn W.
18:29 24 Jan 14
AWESOME massage and foot treatment/pedicure today!!!! The relaxation tea and relaxation room are incredible. Also enjoyed a nice steam and rainfall shower between services. Can't wait to come back!!!LINDSAY H. is the BEST! If you need a massage - GO SEE HER!!!!!WHITNEY in the salon delivers a salon experience like NO OTHER!!! :-) She's awesome at coloring and when she washes your hair, the head/neck massage she gives is TO DIE FOR!!!!Overall, I highly recommend Complexions - they have recently re-done the facility and it's amazing!
Maggie W.
15:31 10 Jul 13
From the moment I walked in the door, I knew this was going to be a great experience. From the gorgeous decor to the tranquil atmosphere, Complexions is a wonderful salon. I have spent years and years searching for the perfect salon...and my search ends here. Unfortunately, I live about 3 hours away. I went in for a haircut, and came out feeling like a brand new woman as cliche as that sounds. My hairstylist Lisa listened and then gave me the exact haircut I wanted. I only wish that I lived closer!
themarisamelia
02:45 31 May 13
