Privacy
At Complexions Spa, we are committed to protecting the privacy and security of our guests’ personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data in compliance with applicable privacy regulations, including the New York SHIELD Act and other relevant laws.
1. Who We Are
Complexions Spa is dedicated to providing exceptional spa and wellness services. Our website, [Your Website URL], serves as an online resource for our clients to book appointments, purchase products, and learn about our offerings. For privacy-related inquiries, please contact us at:
Complexions Spa
info@complexions.com
2. Information We Collect
We may collect the following types of personal information:
- Contact details (name, email address, phone number, mailing address)
- Payment and billing information
- Appointment history and service preferences
- Information provided through forms, surveys, or customer interactions
- Technical data, such as cookies, IP addresses, and browsing behavior
If required for specific treatments, we may collect limited health-related information, with your explicit consent, to ensure the best possible service.
3. How We Use Your Information
Your information is used for the following purposes:
- Providing and managing spa services and treatments
- Processing payments and transactions securely
- Sending appointment reminders, promotional offers, and service updates
- Enhancing customer service and personalizing your experience
- Complying with legal and regulatory requirements
4. Cookies & Analytics
Our website may use cookies and third-party analytics tools to enhance user experience and monitor website performance. You can adjust cookie preferences through your browser settings.
5. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. However, we may share data with trusted service providers for business operations, such as payment processing and appointment scheduling, ensuring they adhere to strict confidentiality agreements. Information may also be disclosed if required by law or necessary for legal compliance.
6. Data Security Measures
We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:
- Encryption and secure payment processing
- Access controls and authentication safeguards
- Employee training on data protection
- Regular security audits and assessments
7. Your Rights and Choices
You have the right to:
- Request access to the personal information we hold about you
- Correct or update your personal details
- Request deletion of your data, subject to legal obligations
- Opt-out of marketing communications at any time
To exercise these rights, please contact us at info@complexions.com.
8. Data Retention Policy
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy. Retention periods include:
- Contact form entries: 6 months
- Analytics records: 1 year
- Customer purchase and appointment records: 10 years (for legal and operational purposes)
9. Data Transfers & Third-Party Services
If your data is transferred outside the United States, we ensure compliance with relevant data protection regulations. Our service providers, including cloud storage and payment processors, follow stringent security measures to safeguard your information.
10. Data Breach Procedures
In the event of a data breach, we have an internal reporting system in place. Affected individuals will be notified in accordance with the New York SHIELD Act and other applicable laws.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or direct communication.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Complexions Spa
info@complexions.com
www.complexions.com