Complexions Spa & Salon Safety Procedures

Complexions Spa would like to take a moment to explain to you what your next Complexions experience will look like, as well as review the safety measures taken to ensure your safety and that of our team.

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Practice Social Distancing Together

Spa Face Mask Icon

Masks Are Required For Everyone

Spa No Handshake Icon

Refrain From  Hugs And Handshakes

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Smile With Your Eyes, We All Need It!

Relaxation Lounge Closed

Relaxation Lounge & Locker Rooms Closed

No Product Testers In Retail

No Product Testers In Our Retail Store

Contactless Payment Options

Contactless Payment Options In Place

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We Are Transitioning To A Cashless Spa

Be Mindful Of Our New Policies For Health, Safety, and Wellness

During Phase Three, we are welcoming hair salon, barber shop, nails, massage, and body treatment guests only. We have implemented a virtual check-in process where you can either use the Complexions app (more information on downloading below) or simply call the spa when you arrive in the parking lot. A spa coordinator will then contact you back when your service provider is ready and will take you immediately for your service.

To allow for maximum relaxation time while at the spa, we have implemented a paperless guest intake experience through e-forms. These forms will be sent to you through email and are easily returned to us by the click of a button. This will eliminate the need for paperwork once you arrive at the spa. To quicken the check-out after your services, we will be asking for credit card information to hold your reservation as well as to check you out at the completion of your services.

We ask that upon entering the building, you sanitize your hands and your cell phone and wear a protective face mask covering your mouth and nose. A spa coordinator will greet you at the door and take your temperature. At the start of some services, you will be asked to wash your hands as well for additional safety, specifically with manicuring and massage therapy where the hands are massaged.

During this time we do ask that no one else accompany you to the service, with the exception of a child who is getting their hair cut. Following the mandated guidelines, we are advised to minimize people in the facility to only those having services. The relaxation lounge, locker rooms and beverage bars are also closed. We do however have the outdoor patio available for use if you wish to sit outside while hair color is processing and get some fresh air.

If you wish to leave a gratuity for your spa professional, we have a Tippy System which allows you to leave a tip on your credit card and eliminates the handling of paper money.

Along with these new safety measures, we have also added new services to our offerings, including the Sound of Color manicure and pedicure meditation experience, a classic seaweed detox body wrap and new VIP memberships. For ease of shopping, we have expanded our online retail store as well as added the opportunity to meet with one of our spa professionals during a Virtual Consultation.

We hope that by taking these precautions, you will trust in us that our facility is safe and will provide you with the relaxation you deserve. All of our spa professionals are eager to welcome you back and provide you with the highest level of satisfaction that guests have always valued us for.

Our phone lines will remain open for our regular hours 7 days a week. We are receiving many calls for reservations and we recommend you contact us now to reserve yours. We hope you make Complexions Spa your choice for all of your beauty and wellness needs.

Download Our App

Download the ‘Paired’ app in the Apple App Store. After the app is downloaded, simply search “Complexions Spa” when prompted and select either the Albany or Saratoga location.

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