Interesting statistics fresh from our spa analytics software: year to date services and retail sales are up 10% at Complexions despite the weak economy. I think this has a lot to do with our focus on wellness and customer service. What's more, as of September 30th, we've experienced a 29% increase in spa gift certificate sales....with the average gift certificate price increasing from $92.36 to $93.24. For the month of December 2008 alone,
At our monthly staff meetings, we have discussed the importance of top notch customer service. We need to, more than ever, make our guests experience with us a memorable one, that leaves them wanting to come back for more. You are only as good as your last client... Are we giving them our best?