Customer Service

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Are Spa Gift Cards Going to be the Gift of the 2009 Holiday Season?

Interesting statistics fresh from our spa analytics software: year to date services and retail sales are up 10% at Complexions despite the weak economy. I think this has a lot to do with our focus on wellness and customer service. What's more, as of September 30th, we've experienced a 29% increase in spa gift certificate

How does a Small Business Plan for a Slow Economy

At our monthly staff meetings, we have discussed the importance of top notch customer service. We need to, more than ever, make our guests experience with us a memorable one, that leaves them wanting to come back for more. You are only as good as your last client... Are we giving them our best?