We asked that guests bring an item from the Ronald McDonald Wish List. In exchange we gave guests the service of their choice for 20% off. You should see our office…. it’s over flowing with items. Last year we needed a van to bring everything over to the house. I think we will need to do the same this year! With the support of other local businesses, we were also able to have an auction which raised additional money for the Ronald McDonald House.
I was especially glad to speak with Glamour Magazing, TreeHugger, Organic Spa Magazine, American Salon, Spa Magazine and several other national outlets. Given our own struggles with local-media attention, I think the rate at which American businesses adopt & implement eco-friendly, energy-efficient practices will depend more upon the quality and quantity of coverage from national outlets like those at Eco-Luxe.
Being good to our environment can come in all sorts of different shapes and sizes – for eco- jewelry designers, being organic doesn’t mean diddly, but aggressively rethinking how their products and creations are manufactured from start (earth) to finish (box-in-hand) certainly does. And that my friends, is the fastest path towards sustainably positive change…
The following 4 goals if followed, provide a path to success that is faster than any other I have seen, heard or used since beginning my own career nearly 25 years ago. Furthermore, our program addresses many issues that have become more important than even to the success… or failure… of boutique spa & salons given the recent downturn within our macro-economy.
Upon returning home, the one I couldn’t stop thinking about was the only treatment not of Mayan origin! Simply put, the Hot Poultice Thai Massage is a dream.
I just returned from the International Beauty Show at the Jacob Javits Center in New York City. I have to say, I am a bit disappointed at the show this year. In the Esthetic Spa section, there were only 5 isles of vendors. There was nothing new and not much excitement. I [...]
Just checked the LEED on line web page and the status of our project looks really good. Right now we have enough points approved to reach Gold Level! We are in line to be certified for New Construction. I can’t tell you how happy I will be when this is officially awarded. [...]
Just wanted to quickly reflect on the terrific time all of us from Complexions had this past Thursday. Thanks to everyone who helped make our first “sparty” a smashing success. For those of you who weren’t able to attend, don’t worry – I think we’ll definitely do a variation on this season-inspired program again.
To [...]
Today we had another staff meeting. This time we discussed the three “blocks” of John Wooden’s Pyramid of Success that are in the center. He refers to them as the Heart of the Pyramid.
The first block refers to condition. This goes well beyond physical condition. He is referring to a good mental and moral condition. “When [...]
Image by stevegarfield via Flickr
Recently, Paul Krugman wrote in response to President Elect Barack Obama’s planned tax-breaks for small businesses that
First, Mr. Obama should scrap his proposal for $150 billion in business tax cuts, which would do little to help the economy. Ideally he’d scrap the proposed $150 billion payroll tax cut as well, though [...]
After relaxing for the first day of the New Year, I went into work today, anxious to print out our month end numbers and our year end totals. I tell you, if you totally focus in on the negative tone of all the media, you would expext the year to have been a disaster. We [...]
Complexions has been open for 21 years. During this time, I have tried every form of advertising from newsletters, television, radio, newspaper print, magazines, mailings, you name it, we’ve tried it. When it comes right down to it, the most beneficial is the recommendation from a friend or word of mouth. Since our move into [...]
Wow, does it become extremely exhausting at times. The day to day tasks that are so routine. I love my boys so of course they come first, but then there is the pressure of getting everything done at the spa. My days are so regimented and planned out. I get up, I get the boys [...]
Two years ago I had the honor of hearing John Wooden speak at an ISpa conference in Los Vegas. He slowly walked out onto the stage with a cane and sat in a wing back chair and spoke for about 90 minutes. He spoke of the life lessons he taught his basketball players. There was [...]
At our monthly staff meetings, we have discussed the importance of top notch customer service. We need to, more than ever, make our guests experience with us a memorable one, that leaves them wanting to come back for more. You are only as good as your last client… Are we giving them our best?
